MELISSA GUZMAN
Aurora
Summary
Dynamic and results-oriented professional with over six years of experience in talent development, program management, and employee engagement. Currently serving as a Scheduling Manager, adept at coordinating complex schedules and optimizing resource allocation to enhance operational efficiency. Proven success in managing large teams, fostering collaboration, and aligning employee development initiatives with organizational goals to drive measurable outcomes. Growth-minded leader skilled in conflict resolution and communication, dedicated to cultivating a positive workplace culture while empowering individuals to achieve their full potential.
Overview
7
7
years of professional experience
Work History
Scheduling Manager
BY YOUR SIDE Autism Therapy Services
01.2025 - Current
- Coordinated scheduling across 2 therapy centers (Morton Grove and Plainfield).
- Manage scheduling for 50+ employees while overseeing more than 1,000 client billable hours per week across multiple therapy disciplines
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Implemented real-time scheduling adjustments to respond to unforeseen operational changes.
- Collaborated with department heads to forecast staffing needs based on business demands.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to appointments.
- Audited insurance authorizations for daily therapy sessions.
ABA TRAINING SPECIALIST; SENIOR ABA TRAINING SPECIALIST
BY YOUR SIDE Autism Therapy Services
11.2022 - 01.2025
- Managed complex training schedules and monitored compliance using Central Reach scheduling platform, ensuring accuracy and timeliness across 11 locations.
- Conducted audits to assess performance metrics and identify training gaps, providing actionable insights for operational improvements.
- Designed and delivered engaging training materials using platforms such as PowerPoint and Articulate Rise 360.
- Provided data-driven recommendations to optimize staff performance and retention, maintaining compliance with key metrics and standards.
- Demonstrated strong organizational skills by managing schedules, addressing conflicts, and ensuring adherence to deadlines.
- Analyze training effectiveness, identifying areas for improvement. Implement data-driven strategies to optimize ABA therapy outcomes and staff development.
LEAD REGISTERED BEHAVIOR TECHNICIAN
Westside Children's Therapy
11.2021 - 09.2022
- Oversaw staff schedules and ensured optimal resource allocation to meet client needs.
- Conducted assessments using data-driven tools (PEAK, ABLLS, AFLS, VP-MAPP), ensuring informed decision-making for client programs.
- Analyzed trends in client progress and collaborated with stakeholders to develop improvement strategies.
Behavior Technician Lead III
Caravel Autism Health
10.2018 - 09.2021
- Collected and analyzed behavioral data to support program updates, enhancing client outcomes.
- Trained and mentored new hires, providing corrective feedback and ensuring alignment with organizational goals.
- Utilized Central Reach to maintain accurate records and program descriptions.
Education
Associate of Arts - General Studies
Waubonsee Community College
Sugar Grove, IL12-2026
High School Diploma -
Lockport Township High School - East Campus
Lockport, IL06-2017
Skills
- Inventory Management (Experienced), Data Analysis and Problem Solving Reporting and Trend Analysis (Experienced)
- Tools: Microsoft Excel (Advanced), Central Reach, PowerPoint, Articulate Rise 360
- Communication and Stakeholder Engagement Training and Development (Experienced)
Accomplishments
2023 Q3 Employee of the Quarter
2024 Q1 Department of the Quarter - Skills Development Department
2025 Q1 Department of the Quarter - Scheduling Operations Department
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Scheduling Manager
BY YOUR SIDE Autism Therapy Services
01.2025 - Current
ABA TRAINING SPECIALIST; SENIOR ABA TRAINING SPECIALIST
BY YOUR SIDE Autism Therapy Services
11.2022 - 01.2025
LEAD REGISTERED BEHAVIOR TECHNICIAN
Westside Children's Therapy
11.2021 - 09.2022
Behavior Technician Lead III
Caravel Autism Health
10.2018 - 09.2021
Associate of Arts - General Studies
Waubonsee Community College
High School Diploma -
Lockport Township High School - East Campus
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