Melissa Garcia
Rock Island
Summary
Skilled in client assessment, resource coordination, and crisis intervention. Strong focus on team collaboration and achieving results. Dependable and adaptable, with a commitment to enhancing client well-being and navigating complex situations with empathy and efficiency.
Overview
14
14
years of professional experience
Work History
Immigrant Caseworker
World Relief Moline
Moline, IL
09.2024 - Current
- Conducted comprehensive assessments to determine client needs and develop tailored service plans.
- Coordinated resource referrals, connecting clients with essential services and community support networks.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Case Manager
Umos Inc. United Migrant Opportunity Services
Moline, IL
07.2023 - 09.2024
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Increased successful placements with customized employment plans tailored to clients' needs and goals.
- Streamlined the job placement process for quicker results by implementing efficient tracking and follow-up procedures.
Business Owner, Benefits Advisor
MLG Insurance Agency
Jacksonville, NC
08.2020 - 07.2023
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
- Transformed struggling business into an industry leader by restructuring organization and implementing business plan to penetrate new markets.
- Met with prospective clients to present company offerings, discuss products, and showcase service solutions.
- Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business.
Front Desk Agent
Courtyard Marriott
Jacksonville, NC
08.2020 - 04.2022
- Supervised front desk effectively, including cash management, accepting and recording vouchers, and processing credit cards.
- Greeted guests on arrival and arranged for luggage to be taken to assigned rooms.
- Recruited, hired, and trained staff to cultivate team-oriented atmosphere with high-performing staff.
- Resolved guest complaints to maintain high satisfaction levels and regularly reviewed service scores to identify areas needing improvement or changes.
Lead Project Coordinator
ATD Employer Solutions
East Moline, IL
08.2019 - 08.2020
- Produced status reports for customers and senior management.
- Prepared presentations for customers and staff members detailing project scope, progress and results.
- Managed work streams for both routine and special projects simultaneously.
- Prioritized needs and delegated assignments in order to handle multiple projects simultaneously.
Front Desk
The Current Iowa Hotel
Davenport, IA
12.2018 - 08.2019
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Office Manager
Christia Nache State Farm Insurance Agency
Davenport, IA
09.2018 - 03.2019
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Handled all incoming business and client requests for information.
Corporate Trainer
Zenith Specialized
Davenport, IA
03.2018 - 09.2018
- In charge of 2-3 retail stores and made sure production was current.
- Traveled on and off to St Louis to help open up market in that area.
- Conducted second round interviews and brought on people onto my team.
- Helped with administrative work at the office during morning hours.
- Monitored employee progress and gave feedback to management and additional training requirements.
Account Manager
Gulf Coast Educators Insurance, A Horace Mann Insurance Company
Naples, FL
02.2017 - 10.2017
- Calculated quotes and educated potential clients on insurance options.
- Followed up with clients on unresolved issues.
- Conducted annual reviews of existing policies to update client information.
- Finalized sales and collected necessary deposits.
General Cleaner
Mariana's Cleaning Service
Naples, FL
08.2016 - 10.2017
- Wiped down tabletops, chairs, and condiments containers.
- Dusted all furniture and fixtures thoroughly and carefully.
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges, and squeegees.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Office Representative
Christine D Elsberg State Farm Agency
Rock Island, IL
05.2012 - 08.2016
- Processed applications, payments, corrections, endorsements, and cancellations.
- Prepared necessary paperwork to process insurance sales.
- Scheduled appointments for life insurance and family insurance reviews.
- Assisted as a translator for Hispanic customers.
Education
Bachelor of Arts - Political Science And Government
Saint Ambrose University
Davenport, IA05.2027
Bachelor of Arts - International Studies
Saint Ambroses University
Davenport, IA05.2027
Associate of Science - Political Science And Government
Eastern Iowa Community College District
Davenport, IA12.2024
High School Diploma - undefined
Rock Island High School
Rock Island, IL06.2012
Skills
- Strong work ethic
- Highly effective communication
- Team leader
- Excellent attention to detail
- Client advocacy
- Customer service management
- Task prioritization
LANGUAGES
English - Full Professional
Spanish - Full Professional
Timeline
Immigrant Caseworker
World Relief Moline
09.2024 - Current
Case Manager
Umos Inc. United Migrant Opportunity Services
07.2023 - 09.2024
Business Owner, Benefits Advisor
MLG Insurance Agency
08.2020 - 07.2023
Front Desk Agent
Courtyard Marriott
08.2020 - 04.2022
Lead Project Coordinator
ATD Employer Solutions
08.2019 - 08.2020
Front Desk
The Current Iowa Hotel
12.2018 - 08.2019
Office Manager
Christia Nache State Farm Insurance Agency
09.2018 - 03.2019
Corporate Trainer
Zenith Specialized
03.2018 - 09.2018
Account Manager
Gulf Coast Educators Insurance, A Horace Mann Insurance Company
02.2017 - 10.2017
General Cleaner
Mariana's Cleaning Service
08.2016 - 10.2017
Office Representative
Christine D Elsberg State Farm Agency
05.2012 - 08.2016
High School Diploma - undefined
Rock Island High School
Bachelor of Arts - Political Science And Government
Saint Ambrose University
Bachelor of Arts - International Studies
Saint Ambroses University
Associate of Science - Political Science And Government
Eastern Iowa Community College District