Melissa Enger
Sheridan
Summary
Proven track record of enhancing delivery efficiency and customer satisfaction at the United States Postal Service, USPS, through expert route planning and exceptional teamwork. Leveraged GPS navigation and vehicle maintenance skills to ensure timely and accurate mail distribution. Excelled in adapting to varied workloads, demonstrating a strong commitment to continuous improvement and dependability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Rural Mail Carrier Associate
United States Postal Service, USPS
02.2023 - 12.2023
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
- Streamlined the delivery process by skillfully navigating complex rural terrains using GPS systems and maps.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
- Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
- Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
- Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
- Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
- Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
- Assisted new hires in acclimating to job responsibilities, providing guidance and support to ensure seamless onboarding processes.
- Demonstrated punctuality and reliability with consistent on-time arrivals for daily pickups at distribution centers.
- Prevented potential errors in delivery by double-checking labels on packages against official postal records before commencing with the route.
- Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
- Managed time effectively to consistently meet deadlines for both mail pickup from distribution centers and final deliveries.
- Reduced instances of lost or misplaced mail through diligent attention to detail in sorting processes and organized storage methods within the vehicle.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Organized mail ahead of delivery runs for correct routing.
- Handled accurate cash payments for postage and incurred fees.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Employed GPS and other navigational tools to find shortest routes to locations.
Bank Teller Supervisor/Customer Service Representative
First National Bank of Ottawa
06.2008 - 04.2022
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
- Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Facilitated smooth transitions during periods of staffing changes by overseeing thorough training for new hires and temporary staff members.
- Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
- Sustained optimal levels of cash availability within the branch throughout various economic fluctuations using accurate forecasting methods informed by data analysis techniques.
- Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
- Implemented time-saving strategies that reduced long wait times, resulting in increased customer satisfaction and loyalty.
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Promoted bank's products and services by consistently cross-selling to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Established and checked coding procedures, monitored reports and updated internal files.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Utilized financial software to prepare consolidated financial statements.
- Complied with established internal controls and policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Science - Accounting
Illinois Valley Community College
Oglesby, ILSkills
- Safe Driving
- Package handling
- Heavy Lifting
- Defensive Driving
- Vehicle Inspection
- Hand-Eye Coordination
- Route Planning
- GPS Navigation
- Community Engagement
- Delivery Accuracy
- Vehicle Maintenance
- Weather Preparedness
- Adaptable schedule
- Load Management
- Deadline Adherence
- Mail distribution
- Dependability
- Observation
- Load Balancing
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Organizational Skills
- Adaptability and Flexibility
- Route Navigation
- Mail-sorting and delivery sequence
- Self Motivation
- Continuous Improvement
- Change-of-address orders
- Registered mail protocols
- Professional Demeanor
- Mail Sorting
- Route deliveries
Accomplishments
Climbed two mountains in Colorado; Buyers Peak in the winter and Devils Thumb in the summer. Ran a half marathon one random day just to prove I could.
Timeline
Rural Mail Carrier Associate
United States Postal Service, USPS
02.2023 - 12.2023
Bank Teller Supervisor/Customer Service Representative
First National Bank of Ottawa
06.2008 - 04.2022
Associate of Science - Accounting
Illinois Valley Community College
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