Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Dylo

Carpentersville

Summary

Timely Client Service Consultant adept at maintaining individualized relationships and staying up to date on the latest issues. Successful at working towards deadlines and keeping detailed records. Committed to excellent customer relations and increasing company productivity.

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

Client Service Consultant

Metropolitan Life Insurance
Schaumburg
03.1995 - 06.2015
  • Provided expert guidance on insurance products to clients and stakeholders.
  • Handled client inquiries and resolved issues efficiently and professionally.
  • Collaborated with internal teams to streamline service delivery processes.
  • Created and presented regularly scheduled reporting to clients.
  • Utilized multiple reporting platforms daily to service internal & external partners.

Education

Bachelor of Arts - Sociology

Eastern Illinois University
Charleston, IL
08.1988 - 05.1992

Skills

  • Client relationship management
  • Report analysis
  • Insurance product knowledge
  • Issue resolution

Timeline

Client Service Consultant

Metropolitan Life Insurance
03.1995 - 06.2015

Bachelor of Arts - Sociology

Eastern Illinois University
08.1988 - 05.1992
Melissa Dylo