Melissa Dooley
Oak Lawn
Summary
Punctual and driven phlebotomist with strong communication and compliance skills. Proficient in venipuncture and capillary techniques, ensuring thorough and safe blood collection practices. Eager to contribute to a professional facility where my skills, knowledge, and experience can be utilized. Reliable team member and compassionate with patient care.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Arby's Restaurant
Countryside , IL
10.2021 - 06.2024
- Maintained up-to-date knowledge and provided leadership.
- Supervised daily operations including scheduling, and assigning duties.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll.
- Interviewed prospective employees and made hiring decisions.
- Completed thorough opening, closing, and shift change functions as well as being Keyholder.
General Manager
Burger King
Westchester, Illinois
03.2015 - 09.2021
- Managed day-to-day operations of restaurant, scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Oversaw recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Communication and strong interpersonal skills to establish positive relationships with guests and employees.
Education
Certificate - Phlebotomy
Stars Academy
Hickory Hills, IL08-2025
High School Diploma -
A.A. Stagg High School
Palos Hills, IL05-2010
Skills
- Phlebotomy technician (PT)
- Proficient in blood collection by venipuncture and capillary
- Comprehensive understanding of compliance and safety
- Respectful, punctual, and thorough
- Excellent communication skills
- First Aid and CPR
- Knowledge of HIPPA guidelines
- Vitals
Certification
- BLS- For Heathcare Providers Exp. 9/27
- NHA- National Health Career Association Exp. 9/27
- Servsafe- Food Service Management Certification Exp. 8/27
Timeline
General Manager
Arby's Restaurant
10.2021 - 06.2024
General Manager
Burger King
03.2015 - 09.2021
Certificate - Phlebotomy
Stars Academy
High School Diploma -
A.A. Stagg High School