Melissa Diaz
Chicago
Summary
Dynamic hospitality professional with extensive experience at Hooters, recognized for exceptional customer service and strong multitasking abilities. Proven track record in training new staff and enhancing guest experiences, leading to increased repeat business. Skilled in cash register operation and beverage preparation, fostering a welcoming atmosphere that promotes loyalty.
Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
7
7
years of professional experience
Work History
Bartender
Hooters
Lansing
03.2023 - 12.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Mixed and served beverages in a fast-paced environment.
Waitress Trainer
Hooters
Lansing
08.2022 - 12.2025
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Restaurant Waiter
Hooters
Lansing
11.2021 - 12.2025
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Provided attentive service to guests in a fast-paced dining environment.
Food Service Worker
El Famoso Burrito
Tinley Park
11.2018 - 03.2019
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Processed customer payments and balanced cash drawers.
Education
George Washington High School
3535 E 114th St, Chicago, IL 60617Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Cash register operation
- Payment processing
- Memory retention
- Hospitality service expertise
- Alcohol awareness
- New hire training
- Beverage preparation
- Sales expertise
- Food running
- Aloha POS
- Food preparation
- Fluency in language
- Able to stand number hours
- Fast learner
- Bussing and serving
- Cocktail preparation
- Recipe and menu memorization
Accomplishments
Employee of the quarter only after a couple months with the Hooters company.
Languages
Spanish
Timeline
Bartender
Hooters
03.2023 - 12.2025
Waitress Trainer
Hooters
08.2022 - 12.2025
Restaurant Waiter
Hooters
11.2021 - 12.2025
Food Service Worker
El Famoso Burrito
11.2018 - 03.2019
George Washington High School