Melissa Clark
Paxton
Summary
Dedicated Customer Service Representative with extensive background in providing exceptional service resolving customer inquiries with a genuine desire to assist others. Skilled in communication, problem-solving and multitasking.
Overview
27
27
years of professional experience
Work History
Customer Solutions Representative II
Health Alliance Medical Plans
Champaign
05.2013 - 04.2026
- Provided excellent customer service to all callers with over 80,000 interactions logged by me, often in high volume, stressful and/or high emotion circumstances.
- Accurately and completely answered and documented all inquiries presented from members, employer groups and providers.
- Facilitated communication between multiple sources to ensure the needs of the members were met.
- Managed multiple tasks simultaneously while maintaining accuracy of work performed.
- Consistently met or exceeded performance and quality requirements.
- Resolved complex customer inquiries and/or complaints with expert problem-solving techniques.
Registration Clerk
Kewanee Hospital now OSF Saint Luke Medical Center
Kewanee
07.1999 - 08.2012
- Registered patients for all outpatient procedures and emergency services.
- Delivered exceptional customer service to enhance patient experience.
- Executed data entry to ensure accurate and up-to-date patient information.
- Managed and routed all incoming calls to facilitate efficient communication.
Education
High School Diploma -
Unity High School
Tolono05-1992
Skills
- Customer service excellence
- Communication skills
- Performance metrics
- Documentation standards
- Attention to detail
- Multitasking and prioritization
- Problem solving
- Ability to adapt
- Team oriented contributor
- Eager to learn and master new things
- Positive Language Use
Timeline
Customer Solutions Representative II
Health Alliance Medical Plans
05.2013 - 04.2026
Registration Clerk
Kewanee Hospital now OSF Saint Luke Medical Center
07.1999 - 08.2012
High School Diploma -
Unity High School