Melissa Burnett
Darien
Summary
Strong Client Service Background. Seeking a challenging role where I can leverage my skills and experience to contribute to a company's success.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Purchasing Supervisor
Hortons Lighting
Lagrange
03.2021 - Current
- Evaluated performance of current suppliers against established criteria in order to determine continued viability as a vendor partner.
- Coordinated with logistics to ensure timely delivery of purchased items.
- Developed strong relationships with vendors, negotiating cost effective agreements for the purchase of materials, supplies, and equipment.
Sales Manager
Hortons Lighting
Lagrange
03.1997 - 03.2021
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Collaborated with marketing team to create promotional materials for target customers.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Created and presented monthly reports to management on sales performance.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Implemented process changes to streamline sales department workflow.
- Coached, developed and motivated team to achieve revenue goals.
- Managed daily operations of sales department, including supervision of staff members.
Customer Service Representative
Key Insurance Agency
Hinsdale
03.1990 - 03.1996
- Provided top quality control and eliminated downtime to maximize revenue.
- Answered customer inquiries via phone, email, and chat.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
Customer Service Representative
Olsick & Company Insurance
Willowbrook
02.1986 - 07.1990
- Provided top quality control and eliminated downtime to maximize revenue.
- Answered customer inquiries via phone, email, and chat.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Hinsdale South High School
Darien, IL06-1987
Skills
- Vendor management
- Customer service
- Relationship building
- Team leadership
- Problem Solving
- Ability to Work in High Stress Environments
- Order tracking
- Accounts Payable and Receivable
- Purchase order processing
- Vendor relationship management
Certification
- Lighting Specialist Certification
References
References available upon request.
Additional Information
I have worked multiple positions within my current Employer for 30 years. I am flexible and learn quickly.
Timeline
Purchasing Supervisor
Hortons Lighting
03.2021 - Current
Sales Manager
Hortons Lighting
03.1997 - 03.2021
Customer Service Representative
Key Insurance Agency
03.1990 - 03.1996
Customer Service Representative
Olsick & Company Insurance
02.1986 - 07.1990
High School Diploma -
Hinsdale South High School