Melissa Blanchard
Homewood
Summary
Proven Accounts Receivable Coordinator with a track record of enhancing invoice accuracy and expediting payment collection at ArcBest. Leveraged Microsoft Office and account analysis skills to automate reporting, reducing overdue debts significantly. Excelled in customer relations, resolving billing issues, and fostering strong client partnerships. Achieved a cohesive work environment through cross-functional collaboration.
Overview
23
23
years of professional experience
Work History
Accounts Receivable Coordinator
ArcBest
05.2021 - Current
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Increased efficiency by automating routine tasks, such as generating reports and sending reminders for overdue payments.
- Streamlined accounts receivable processes by implementing efficient tracking and reporting systems.
- Conducted regular audits of customer accounts to ensure accuracy, identifying potential errors or inconsistencies for correction.
- Maintained accurate records of financial transactions, ensuring compliance with company policies and industry regulations.
- Reduced manual data entry errors by implementing a robust system for importing transaction information from external sources.
- Supported financial planning efforts by providing accurate accounts receivable data for budgeting and forecasting purposes.
- Facilitated timely account updates by promptly processing adjustments for credits, discounts, and writeoffs.
- Collaborated with sales teams to address customer disputes, resulting in prompt resolution and maintained relationships.
- Verified discrepancies and resolved clients' billing issues
- Reconciled daily AR ledger and verified proper posting.
- Updated aging reports based on daily audits.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Accounts Receivable Clerk
C.H. Robinson
12.2010 - 05.2021
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Customer Service Representative
Xfinity Comcast
01.2002 - 11.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Computer Science
DeVry Education
Tinley Park, IL06-2004
High School Diploma -
Hillcrest High School
Chicago, IL06-2001
Skills
- Payment tracking
- Microsoft office
- Invoice processing
- Collection strategies
- Accounts receivable
- Collections experience
- Customer relations
- Financial records and reporting
- Account reconciliation
- Account analysis
Timeline
Accounts Receivable Coordinator
ArcBest
05.2021 - Current
Accounts Receivable Clerk
C.H. Robinson
12.2010 - 05.2021
Customer Service Representative
Xfinity Comcast
01.2002 - 11.2010
Associate of Applied Science - Computer Science
DeVry Education
High School Diploma -
Hillcrest High School
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