Melissa Bell
Oak Forest ,IL
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
18
18
years of professional experience
Work History
Operation Support Specialist II
ATI Physical Therapy
07.2023 - Current
- Continue all the Operation Support Specialist I duties.
- Training incoming Operation Support Specialists in the home clinic and other clinics in the area.
- Helping clinicians with patient care one the floor when needed.
Operational Support Specialist I
ATI Physical Theapy
09.2021 - 06.2023
- Provides care to patients under the care of a Physical Therapist/ Physical Therapy Assistant
- Handling administrative duties to help the clinic run smoothly
- Training incoming Operation Support Specialist
- Responsible for point of service (e.g. copay) collection
- Helping with escalated issued that arise in the clinic.
- Manages and facilitates patient scheduling, intake, check in processes.
- Ordering supplies to keep clinic stored and running seamlessly.
Personal Trainer
Schaumburg Park District
06.2007 - 09.2021
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardiovascular exercise.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
- Educated customers through creative presentations about health and personal benefits of services.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Worked with clients with Parkinson's disease during study to see if strength training helped with tremors
Education
Bachelor of Science -
University of Illinois At Chicago
Chicago, IL06.2007
Skills
- Attention to Detail
- Tracking and Documentation
- Verbal communication
- Personal training and coaching
- Fitness Instruction
- Client Communication
- Answering questions
- Quality assurance
- Teamwork
- Multitasking and Prioritization
- Customer service
- Empathy and patience
Education and Training
ACE Personal Training Certification
2007- Current
Timeline
Operation Support Specialist II
ATI Physical Therapy
07.2023 - Current
Operational Support Specialist I
ATI Physical Theapy
09.2021 - 06.2023
Personal Trainer
Schaumburg Park District
06.2007 - 09.2021
Bachelor of Science -
University of Illinois At Chicago
Similar Profiles
Joshua GooddingJoshua Goodding
Physical Therapy Aide at ATI Physical TherapyPhysical Therapy Aide at ATI Physical Therapy
Erica BullErica Bull
Student Physical Therapist at ATI Physical TherapyStudent Physical Therapist at ATI Physical Therapy
Morgan CarrMorgan Carr
Clinician Extender - Operation Support Specialist at ATI Physical TherapyClinician Extender - Operation Support Specialist at ATI Physical Therapy