Melissa Aguilar
Glen Carbon
Summary
Detail-oriented and knowledgeable patient experience coordinator skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive administrative experience and fastidious nature dedicated to optimal patient care.
Overview
13
13
years of professional experience
Work History
Patient Experience Coordinator
Athletico Physical Therapy
10.2014 - Current
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Collected payment for copays or payment on patient accounts.
- Worked closely with clinic manager to enhance processes to provide a better patient experience.
- Trained all new aide staff and maintained the aide staff schedule.
Shift Supervisor
CVS/pharmacy
05.2013 - 10.2014
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Medical Assistant
Memorial Hospital
02.2011 - 07.2012
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Medical Assistant -
Sanford Brown College
Collinsville, IL10.2010
Skills
- Attention to detail
- Empathy and compassion
- Excellent communication
- Customer service orientation
- Organizational skills
- Adaptability and flexibility
- Problem-solving abilities
- Medical Insurance
Timeline
Patient Experience Coordinator
Athletico Physical Therapy
10.2014 - Current
Shift Supervisor
CVS/pharmacy
05.2013 - 10.2014
Medical Assistant
Memorial Hospital
02.2011 - 07.2012
Medical Assistant -
Sanford Brown College
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