Melisa Rene Thomas
Lake Villa
Summary
Contributed to team efforts by collaborating effectively with colleagues and working independently on tasks. Provided outstanding customer service with careful attention to detail while seeking opportunities to improve processes and enhance customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Warehouse Inventory Specialist
Mail Everything
Green Oaks, IL
12.2021 - Current
- Oversaw inventory accuracy by conducting regular audits and reconciliations.
- Optimized receiving processes to improve workflow efficiency.
- Facilitated collaboration with shipping teams to guarantee prompt order dispatch.
- Established and enforced best practices for inventory control and stock management.
- Evaluated inventory trends to optimize stock levels and minimize excess.
- Investigated and resolved inventory discrepancies through meticulous record adjustments.
- Facilitated clear communication among team members to ensure seamless operations during each shift.
- Championed continuous improvement initiatives by offering insights on process enhancements derived from firsthand role experience.
Barista
Starbucks
Lake Zurich, IL
10.2005 - 12.2021
- Provided great customer experience to exceed Starbucks Standards.
- Served customers quickly and efficiently and prevented delays in serving lines.
- Demonstrated cash register operation as well as money handling procedures.
- Maintained highest quality, consistent product standards.
- Anticipated guest needs by constantly evaluating environment and guests for cues.
- Approached all encounters with guests and employees in friendly and service-oriented manner.
- Maintained cleanliness, sanitation, organization and food handling techniques.
- Maintained knowledge of menu items and recipes to effectively service customer.
- Interacted with customers and resolved customer complaints in friendly, service-oriented manner.
Shipping Coordinator
Allscripts Pharmaceuticals
Libertyville, IL
09.2006 - 05.2008
- Resolved any shipping issues as well as coordinate all shipments on daily basis.
- Followed set safety procedures and guidelines to maximize personal safety.
- Ensured accuracy of quality and shipping documents.
- Maintained shipping documents and data in organized manner.
- Communicated with carriers on pickups and deliveries.
- Reported damages and discrepancies for accounting, reimbursement and record-keeping purposes.
- Processed shipping documents and generated shipping reports.
- Prepared and printed shipping labels corresponding to shipping needs.
Education
High School Diploma - General
Round Lake High School
Round Lake, IL06.1998
Skills
- Guest Service Oriented
- Cash Handling
- Proven Leader Amongst Fellow Partners
- Detail Oriented
- 15 Years Food, Beverage And Customer Experience
- Excellent Time Management
- Adheres To Policies And Procedures
- Thoughtful Team Player
- Warehouse organization
- Verbal and written communication
- Inventory reconciliation
- Inventory organization
- Inventory control
Certification
CPR, AED and First Aid
Timeline
Warehouse Inventory Specialist
Mail Everything
12.2021 - Current
Shipping Coordinator
Allscripts Pharmaceuticals
09.2006 - 05.2008
Barista
Starbucks
10.2005 - 12.2021
High School Diploma - General
Round Lake High School