Summary
Overview
Work History
Education
Skills
Awards And Acknowledgements
Languages
Timeline
Generic

Melisa Mesinovic

Dekalb,IL

Summary

Detail-oriented and compassionate professional with experience in insurance claims management, advocating for injured workers, and ensuring compliance with workers' compensation regulations. Seeking to leverage strong knowledge of workers' compensation processes and dedication to assisting employees with injury claims to contribute to a dynamic team and provide excellent service.

Overview

10
10
years of professional experience

Work History

Medical Assistant

Uropartners LLC
11.2021 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in clinic, commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Answered approximately 25 urgent calls to offer office information, answer questions, and direct calls.
  • Managed and resolved patient insurance concerns, including handling claims denials and advocating for approvals
  • Assisted patients in completing disability paperwork, ensuring compliance with all necessary documentation requirements.
  • Supported patients in navigating FMLA (Family and Medical Leave Act) processes, providing guidance and ensuring timely submissions.

Babysitter

Hadzic Family
01.2015 - Current
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained clean and organized environment to ensure well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Created and implemented activities to promote language development.
  • Provided support and guidance to children in conflict resolution.

Banquet Waitress

Claudio
03.2019 - 03.2020
  • Banquet waitress with experience of helping someone’s special nights slightly more memorable, lots of social skills, social interaction, making banquet sales increase by having positive attitude and great energy with customers
  • Promoted positive guest feedback through exceptional communication and interpersonal skills while attending to their needs.

Education

Associate Degree - Medicine

Lincoln College of Technology
Melrose Park, IL
05.2022

High school -

East Leyden High School
Franklin Park, IL
05.2021

Skills

  • HIPAA compliance
  • Customer service
  • Medical terminology
  • Insurance authorizations
  • Insurance verification
  • Patient care coordination
  • Trustworthy companion
  • Prioritizing stat orders
  • Family education
  • Insurance claims

Awards And Acknowledgements

  • High school Senior with consistency in attendance, and Honor Roll
  • Selected to represent East Leyden High School at John Hopkins University
  • Fluent in English, Bosnian, Croatian, Serbian; speak some French
  • Won science fair 2013
  • National American Miss Missouri 2014; reaching an achievement like this has helped with my social skills, being very confident in what I do, it has raised my ambition to complete school and keep my focus towards my future

Languages

English
Native or Bilingual
Bosnian
Native or Bilingual
Croatian
Native or Bilingual
Serbian
Native or Bilingual

Timeline

Medical Assistant

Uropartners LLC
11.2021 - Current

Banquet Waitress

Claudio
03.2019 - 03.2020

Babysitter

Hadzic Family
01.2015 - Current

High school -

East Leyden High School

Associate Degree - Medicine

Lincoln College of Technology

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Melisa Mesinovic