Melinda Mootrey
Belvidere
Summary
Proven professional with a track record of enhancing workflow efficiency at OSF Saint Anthony's Health Center and improving inventory accuracy at FCA Chrysler. Excels in professional communication and problem-solving, adept at managing sensitive data and coordinating cross-functional teams. Achieved significant process improvements and maintained high standards in customer service and safety awareness.
Overview
13
13
years of professional experience
Work History
Telecommunications Operator
OSF Saint Anthony's Health Center
Rockford, IL
02.2022 - Current
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Maintained up-to-date knowledge of emergency call procedures.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Coordinated with other departments for seamless troubleshooting efforts, fostering strong cross-functional relationships within the organization.
Materials Handler
FCA Chrysler
Belvidere, IL
05.2012 - 02.2022
- Conducted thorough quality checks on incoming shipments, identifying discrepancies or damages early in the supply chain process.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Performed cycle counts and inventory control to accurately track product levels.
- Transported inventory items to appropriate locations.
- Ensured timely order fulfillment, coordinating with production teams to prioritize tasks.
- Enhanced inventory accuracy with regular cycle counting and documentation updates.
Education
Bachelor Of Business Administration And Management -
Upper Iowa University
Fayette, IAAssociate Of Arts - General Studies
Rock Valley College
Rockford, IL05.2015
High School Diploma -
Belvidere High School
Belvidere, IL05.2010
Skills
- Front desk operations
- Greeting customers
- Professional communication
- System monitoring
- Incident reporting
- Safety awareness
- Equipment safety
- Documenting activities
- Customer service
- Time management
- Problem-solving abilities
Timeline
Telecommunications Operator
OSF Saint Anthony's Health Center
02.2022 - Current
Materials Handler
FCA Chrysler
05.2012 - 02.2022
Bachelor Of Business Administration And Management -
Upper Iowa University
Associate Of Arts - General Studies
Rock Valley College
High School Diploma -
Belvidere High School