Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Mootrey

Belvidere

Summary

Proven professional with a track record of enhancing workflow efficiency at OSF Saint Anthony's Health Center and improving inventory accuracy at FCA Chrysler. Excels in professional communication and problem-solving, adept at managing sensitive data and coordinating cross-functional teams. Achieved significant process improvements and maintained high standards in customer service and safety awareness.

Overview

13
13
years of professional experience

Work History

Telecommunications Operator

OSF Saint Anthony's Health Center
02.2022 - Current
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Connected callers with appropriate professional, department, or business.
  • Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Coordinated with other departments for seamless troubleshooting efforts, fostering strong cross-functional relationships within the organization.

Materials Handler

FCA Chrysler
05.2012 - 02.2022
  • Conducted thorough quality checks on incoming shipments, identifying discrepancies or damages early in the supply chain process.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Transported inventory items to appropriate locations.
  • Ensured timely order fulfillment, coordinating with production teams to prioritize tasks.
  • Enhanced inventory accuracy with regular cycle counting and documentation updates.

Education

Bachelor Of Business Administration And Management -

Upper Iowa University
Fayette, IA

Associate Of Arts - General Studies

Rock Valley College
Rockford, IL
05.2015

High School Diploma -

Belvidere High School
Belvidere, IL
05.2010

Skills

  • Front desk operations
  • Greeting customers
  • Professional communication
  • System monitoring
  • Incident reporting
  • Safety awareness
  • Equipment safety
  • Documenting activities
  • Customer service
  • Time management
  • Problem-solving abilities

Timeline

Telecommunications Operator

OSF Saint Anthony's Health Center
02.2022 - Current

Materials Handler

FCA Chrysler
05.2012 - 02.2022

Bachelor Of Business Administration And Management -

Upper Iowa University

Associate Of Arts - General Studies

Rock Valley College

High School Diploma -

Belvidere High School

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Melinda Mootrey