Melinda Berman
LOVES PARK
Summary
Dynamic Team Leader at Panera Bread with a proven track record in enhancing customer satisfaction and team performance. Skilled in employee training and conflict resolution, I successfully motivated staff to achieve operational excellence, resulting in improved workflow efficiency and a positive work environment. Passionate about delivering exceptional service and fostering team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Panera Bread
Machesney Park
12.2021 - Current
- Led team in delivering exceptional customer service during peak hours.
- Trained new employees on company policies and operational procedures.
- Coordinated daily tasks to optimize workflow and improve efficiency.
- Resolved customer complaints promptly to maintain satisfaction standards.
- Implemented health and safety protocols to ensure compliance with regulations.
- Monitored product quality and freshness to uphold brand standards.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
Bachelor of Science - Psychology
Northern Illinois University
Dekalb, ILSkills
- Customer service
- Team leadership
- Employee training
- Conflict resolution
- Time management
- Data analysis
- Analytical thinking
- Staff training
- Team motivation
Certification
- ServSafe Food Handler
Timeline
Team Leader
Panera Bread
12.2021 - Current
Bachelor of Science - Psychology
Northern Illinois University
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