Melinda Alvarez

Customer service greeting patients ,collecting demographics copay and updated information , Making sure the pt is called back to there room in timely fashion, Updating any changes in patient medical log , medication or history

• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Maintained accurate, current and compliant financial records by monitoring and addressing variances.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Regularly exceeded daily sales and product add-on quotas.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Responded to customer requests for products, services and company information.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Educated customers on promotions to enhance sales.

• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
• Assessed data and information to verify entry, calculation and billing code accuracy.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Used advanced software skills to produce high-quality documents, reports and presentations.
• Entered figures using 10-key calculator to compute data quickly.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
• Managed invoicing and payment processing operations.
• Executed billing tasks and recorded information in company databases.
• Handled account payments and provided information regarding outstanding balances.
• Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
• Kept vendor files accurate and up-to-date to expedite payment processing.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Educated customers on promotions to enhance sales.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Responded to customer requests for products, services and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Organized paperwork such as charts and reports for office and patient needs.
• Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing Task.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
• Scheduled appointments for doctor visits and procedures using desktop calendar software.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Obtained payments from patients and scanned identification and insurance cards.
• Adeptly managed multi-line phone system and pleasantly greeted all patients.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Checked patient data including insurance, demographic and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Completed clerical duties and tasks for clinic administration.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Enhanced office efficiency by handling Number+ callers per day.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.

• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
• Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
• Maintained physical and computer-based filing systems.
• Examined, categorized and sorted incoming documents.
• Responded to internal and external requests for information.
• Monitored social media and online sources for industry trends.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Routed incoming mail and messages to relevant personnel without delay.
• Kept reception area clean and neat to give visitors positive first impression.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Collected, sorted, distributed and sent mail and packages.
• Assisted in administrative duties for office team, including making phone calls, copies and schedules.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
• Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.