Melany Rodriguez-Villalobos
Chicago
Summary
Detail-oriented office assistant with expertise in data entry, file organization, and customer service. Proven ability to enhance office efficiency and support team dynamics, driving effective communication and workflow.
Offering reliable and organized approach to office support, with willingness to learn and develop in professional environment. Brings understanding of basic office protocols and key software applications such as Microsoft Office and G Suite. Ready to use and develop organizational and administrative skills in receptionist role.
Overview
4
4
years of professional experience
Work History
Office Assistant
City Foods Inc.
Chicago, IL
06.2024 - Current
- Managed daily office operations, ensuring efficient workflow and organization.
- Purchased and maintained office supplies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Assisted in inventory management, tracking supplies and maintaining stock levels.
- Coordinated scheduling for meetings and appointments, optimizing time management for staff.
- Handled customer inquiries via phone and email, providing timely support and information.
- Organized filing systems to improve accessibility of documents and records.
- Utilized office software for data entry and document preparation, enhancing accuracy in reporting.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted with onboarding of new employees.
Restaurant Waiter
Taqueria Tayahua
Chicago, IL
10.2022 - 05.2024
- Delivered exceptional customer service, ensuring satisfaction and timely resolution of inquiries.
- Collaborated with kitchen staff to streamline order preparation and delivery processes.
- Assisted in training new team members on menu offerings and service protocols.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Processed payments accurately using point-of-sale systems, ensuring smooth transactions.
- Monitored inventory levels, assisting in stock management and replenishment orders.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Thomas Kelly Collage Prep
Chicago, ILSkills
- Customer service
- Valid Driver's license
- Invoice processing
- Supply restocking
- Spreadsheet creation
- Payment processing
- Issue resolution
- English fluency
- Time management
- Spanish fluency
- Data entry
- File organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Assistant
City Foods Inc.
06.2024 - Current
Restaurant Waiter
Taqueria Tayahua
10.2022 - 05.2024
High School Diploma -
Thomas Kelly Collage Prep