Melany Porcayo-Garcia
Chicago
Summary
Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduler/Administrative Assistant
Chicago ENT / Illinois Masonic hospital/ St. Joseph Hospital
05.2022 - Current
- Lead assistant of clinic
- Checked in patients
- Collected insurance information and verified
- Collected copays
- Collected referrals from primary physician
- Scanned paperwork and updated demographics to patient charts
- Registered new patients
- Faxes into patients charts
- Scheduled any add on emergency patients when requested by the doctor
- Assisted doctors with any urgent schedule changes
- Submitted Payroll for employees
- Maintained inventory of office supplies and placed orders.
- Knowledge with ECW software
- Trained to do sinus CT scans
- Answered any questions or concerns from patients
- Organized any incoming mail
- Crossed trained in all positions
- Traveled through 6 locations
- Coordinated appointment schedules for multiple departments, enhancing patient flow and operational efficiency.
- Trained new schedulers on software tools and best practices, fostering a knowledgeable team environment.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed scheduling for multiple providers, optimizing patient appointment systems and reducing wait times.
Front Desk Receptionist
Morton family dental
07.2021 - 04.2022
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Greeted and assisted patients, fostering a welcoming environment and enhancing customer service experience.
- Utilized dental software for accurate record-keeping and billing processes, ensuring data integrity.
- Oversaw inventory management of office supplies, ensuring adequate stock levels for daily operations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Receptionist
Cameo Dental specialist
04.2019 - 07.2021
- Work for Endo and Perio specialist.
- Greet patient as they arrive
- Check in patient
- Take temperature and make sure medical history is up to date
- If new patient make sure X-rays and referral are uploaded from general dentist
- Schedule new patient and existing appointments
- Verify insurance for Endo and Perio
- Collect payments for treatment
- Once insurance was verified patients knew what their out of pocket would be.
- Ensured office was always cleaned and spotless
Front Desk Staff
City Edge Dental
03.2018 - 04.2019
- Experience with eaglesoft
- Verified insurance
- Scheduling
- Answered phone calls in a professional matter - recalls as well
- Great customer service, made sure their needs were met
- Always stayed organized
- Prepared morning huddles
- Payments after treatment Or before treatment
- Explained treatment plans throughly
- Ensured clean waiting room and the front area
- Sorted and sent out mail
- Greeted our patients at their arrival
- Billed insurance
- Entered insurance payments
- Sent postcards and other marketing
- Close the day
- Prepared paperwork or anything that had to be done for the next day
- Set up rooms and clean rooms
- Assisted doctor when needed
Education
Associate - Nursing
Malcom X
Chicago, IL09-2028
High school or equivalent - undefined
J Sterling Morton West High School
Berwyn, IL12.2017
Skills
- Computer skills
- Data entry
- Strong work ethic
- Customer service
- Effective multitasking
- Problem-solving
- Attention to detail
- Schedule management
- Telephone etiquette
- Documentation proficiency
- Patient registration
- Administrative support
- Reliability
Certification
- CPR/AED
- March 2021 to March 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Scheduler/Administrative Assistant
Chicago ENT / Illinois Masonic hospital/ St. Joseph Hospital
05.2022 - Current
Front Desk Receptionist
Morton family dental
07.2021 - 04.2022
Front Desk Receptionist
Cameo Dental specialist
04.2019 - 07.2021
Front Desk Staff
City Edge Dental
03.2018 - 04.2019
High school or equivalent - undefined
J Sterling Morton West High School
Associate - Nursing
Malcom X