Melanie Wojtulewicz
Chicago
Summary
Experienced with customer service operations, ensuring smooth and efficient interactions. Utilizes strong communication skills to resolve client concerns and build rapport. Track record of meeting customer needs through effective problem-solving and attention to detail.
Overview
4
4
years of professional experience
Work History
Swim Instructor
Niles Family Fitness Center
07.2023 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
Customer Service Advocate
Dairy Queen
03.2021 - 11.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
Restaurant Hostess
Shakou Restaurants
08.2022 - 05.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
Communication Studies
University of Dayton
Dayton, OH05-2028
High School Diploma -
Resurrection College Prep Highschool
Chicago, IL05-2024
Skills
- Customer service
- Patience and empathy
- Child supervision
- Creative thinking
- Professionalism and punctuality
- Relationship building
- Adaptability and dependability
- Swimming and water safety
- Continuous learning attitude
- Rule enforcement
- Flexible schedule
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Playing Sports
- Swimming
- Fashion and Style
- Yoga
- I enjoy cooking for friends and family gatherings
- I have a passion for photography and editing photos
- Volunteering
- Watching Movies and TV Shows
- Baking
- Music
- I enjoy helping others and giving back to the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Swim Instructor
Niles Family Fitness Center
07.2023 - Current
Restaurant Hostess
Shakou Restaurants
08.2022 - 05.2023
Customer Service Advocate
Dairy Queen
03.2021 - 11.2024
Communication Studies
University of Dayton
High School Diploma -
Resurrection College Prep Highschool
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