Melanie Tamborrino'Sabourin
crystal lake
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Island Lake Cafe. Proven ability to enhance guest experiences through effective table management and upselling techniques. Adept in cash handling and maintaining a professional appearance, ensuring satisfaction in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Server
Island Lake Cafe
02.2022 - 10.2025
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new staff on menu items and service protocols.
- Coordinated efficient table turnover during peak hours to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Answered phones, took phone orders.
- Hostessing
- Bussed tables and cleaned the restaurant.
Server/ Bartender
Bacchus Nibbles
05.2015 - 12.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments and coordinated with kitchen staff for timely food delivery.
- Trained new servers on menu knowledge and customer interaction techniques.
- Upsold menu items, enhancing guest experience and increasing revenue potential.
- Made and served drinks at the bar.
Cocktail Server/ Bartender
Chromium
09.2002 - 12.2005
- Delivered exceptional customer service in fast-paced environments, ensuring guest satisfaction and engagement.
- Managed multiple drink orders efficiently, maintaining high service standards during peak hours.
- Collaborated with bartenders to create signature cocktails, enhancing menu offerings and customer experiences.
- Trained new staff on service protocols and menu knowledge, fostering a cohesive team environment.
Kitchen Assistant
Lorrica Restaurant
06.1996 - 09.1998
- Prepared ingredients efficiently for daily menu items, ensuring freshness and quality.
- Assisted in maintaining cleanliness and organization of kitchen workstations.
- Operated kitchen equipment safely, adhering to health and safety standards.
Education
High School Diploma -
Glenbard East High School
Lombard Il06-2000
Cosmetology License - Cosmetology
Ms. Roberts Acadamy
Villa Park, IL06-2000
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Positive guest interactions
- Liquor, wine, and food service
- Dining customer service
- Table setting
- Guest seating
- Task prioritization
- Tableside etiquette
Timeline
Server
Island Lake Cafe
02.2022 - 10.2025
Server/ Bartender
Bacchus Nibbles
05.2015 - 12.2019
Cocktail Server/ Bartender
Chromium
09.2002 - 12.2005
Kitchen Assistant
Lorrica Restaurant
06.1996 - 09.1998
High School Diploma -
Glenbard East High School
Cosmetology License - Cosmetology
Ms. Roberts Acadamy