Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melanie Sanchez

2312 Division St

Summary

Dynamic import agent with proven expertise at United Cargo in optimizing import processes and ensuring compliance with regulations. Skilled in import documentation and customer service, I excel in problem-solving and teamwork, consistently enhancing operational efficiency and customer satisfaction. Recognized for meticulous attention to detail and effective communication in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Import Agent

United Cargo
06.2024 - Current
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
  • Created and transmitted accurate documentation to governmental agencies for import activities.
  • Coordinated and negotiated contracts to facilitate freight movements.

Outbound Customer Service Representative

Pet Food Experts
08.2023 - 06.2024
  • Participated actively in team meetings, contributing valuable insights into ways of enhancing customer service delivery.
  • Delivered constructive suggestions to supervisor for improving outbound sales development processes.
  • Executed outbound Type calls and converted Number% of calls into sales.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Met established attendance expectations and team revenue goals to achieve company objectives.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Delivered consistent Type activity to achieve monthly and quarterly goals and objectives.
  • Utilized strong communication skills to effectively convey product information and benefits to customers.
  • Maintained up-to-date knowledge on product offerings, promotions, and policies through ongoing training sessions.
  • Cross-trained and provided backup support for organizational leadership.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Emergency Department Registrar

Elmhurst Hospital
06.2022 - 08.2022
  • Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
  • Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
  • Utilized audits and controls to accurately manage cash.
  • Managed high-volume workloads effectively, consistently meeting or exceeding departmental performance metrics for speed and accuracy.

Education

High School Diploma -

West Leyden High School
Northlake, IL
05.2022

Skills

  • Import documentation
  • Freight consolidation
  • Order tracking
  • Purchase order management
  • Invoice processing
  • Shipping coordination
  • Freight forwarding
  • Inbound cargo logistics
  • Documentation review
  • Shipping documents preparation
  • Payment processing
  • Shipping documentation
  • Pickup arrangements
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Customer assistance
  • Problem-solving abilities
  • Multitasking Abilities
  • Team collaboration
  • Active listening
  • Critical thinking
  • Organizational skills
  • Decision-making
  • Adaptability and flexibility
  • Effective communication
  • Customer support
  • Import management

Languages

English
Native or Bilingual

Timeline

Import Agent

United Cargo
06.2024 - Current

Outbound Customer Service Representative

Pet Food Experts
08.2023 - 06.2024

Emergency Department Registrar

Elmhurst Hospital
06.2022 - 08.2022

High School Diploma -

West Leyden High School

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Melanie Sanchez