Melanie Rodriguez
Hanover Park
Overview
6
6
years of professional experience
Work History
Insurance Office Manager
Confie
Hanover Park
09.2024 - Current
- Directs all daily operational readiness and resource allocation for the facility, including coordinating office setup, managing high-volume client flow, and ensuring essential infrastructure.
- Leads and develops a team, executing all workforce planning, scheduling, training, and performance management to ensure optimal coverage and seamless execution during peak business hours, to best meet client needs.
- Enforces compliance with all Confie protocols and regulatory standards, mitigating risk, and serving as the primary liaison for cross-functional collaboration to align service delivery with organizational targets.
Marketing and Management Assistant
3GS
Hoffman Estates
01.2024 - 08.2024
- Oversaw complex facility and event operations across multiple, high-standard venues, including managing two doctor buildings that host over 30 physician suites, coordinating comprehensive workflows, and managing all required permits for site activations.
- Directed all phases of event planning and execution, including researching and obtaining necessary permits, managing comprehensive project budgeting, tracking expenditures, and performing essential administrative data entry.
- Managed high-level stakeholder communication and scheduling with physicians and facility directors, requiring meticulous time management, and a focus on quality representation to align with demanding professional schedules.
Guest services team member
Target
Schaumburg
11.2019 - 05.2023
- Trained and directed team members on best practices for guest interaction and issue de-escalation, fostering a welcoming environment, and ensuring service quality aligned with organizational standards.
- Managed guest relations and conflict resolution by serving as the primary lead for addressing complex customer concerns, including initiating and managing all repair accommodations, and ensuring timely and satisfactory resolution.
Education
Associate in arts -
William Rainey Harper College
Palatine, ILSkills
- Canva and Google Suite
- Microsoft Office proficiency
- Project management
- Guest relations
- Data entry
Hobbies and Interests
- Strength Training
- Content Creation
- Production
- Talent Management
- Health and Wellness
- Career Advising
Languages
- English
- Spanish
Timeline
Insurance Office Manager
Confie
09.2024 - Current
Marketing and Management Assistant
3GS
01.2024 - 08.2024
Guest services team member
Target
11.2019 - 05.2023
Associate in arts -
William Rainey Harper College