Melanie Hass
Aurora,IL
Summary
Dynamic customer service professional with 20 years of experience, adept at resolving conflicts and enhancing customer satisfaction. At Keyth Security, I excelled in lock installation and electronic lock programming while fostering strong relationships with clients. Known for my calm demeanor and effective communication, I consistently contributed to sales growth and repeat business.
Overview
19
19
years of professional experience
Work History
Locksmith/Customer Service Representative
Keyth Security
08.2022 - 06.2023
- Collaborated with fellow locksmiths to complete complex projects efficiently and effectively.
- Provided exceptional customer service by addressing inquiries promptly, thoroughly explaining procedures, and offering helpful advice on preventative measures.
- Used key cutting machines to duplicate or cut new keys.
- Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
- Invoices
- Answering phone calls, Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers with selecting appropriate lock systems based on their specific requirements and preferences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Shagbark
12.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Kenosha Estates Living & Care Center
01.2015 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Copying/Faxing
- Dispersing Paychecks
- Keeping daily calendars and menus up to date
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Cashier/Buyer
Plato's Closet
03.2013 - 01.2015
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels
- Forecasted purchasing trends and improved merchandising strategies.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Developed and improved account relationships.
Cashier
Publix
09.2009 - 05.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Guest Services/Photo Lab Technician
Target
09.2009 - 05.2010
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
- Fostered superior relations with customers
- Processing photos
- Fast and accurate keyboard/Cashier skills
- Accountable for troubleshooting and resolving customer concerns
Cosmetic Counter Associate/Cashier
Walgreens
07.2004 - 02.2007
- Resolved customer complaints diplomatically, leading to higher client retention rates and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Supported marketing initiatives by promoting current specials or discounts to customers during interactions at the counter area.
- Welcomed customers and helped determine their needs.
- Restocking
- Returns
- Aisle assistance
- Accurately handled cash transactions, maintaining proper cash handling procedures and reducing discrepancies in the register.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Florida Community College Jacksonville
JacksonvilleSkills
- 20 years Customer service experience
- Professional and personable in relating with people and coworkers
- Ability to remain calm, patient, and productive in afast-paced environment
- Effective in working with other departments/people to resolve problems
- Proven abilities as a cashier; enjoy helping people
- Expertise anticipating and responding to customers needs
- Articulate, Clear, Pleasant speaking voice
- Enjoy my work and consistently greeting customer with a smile
- Lock installation proficiency
- Electronic lock programming
- Ordering parts
Timeline
Locksmith/Customer Service Representative
Keyth Security
08.2022 - 06.2023
Customer Service Representative
Shagbark
12.2021 - 07.2022
Receptionist
Kenosha Estates Living & Care Center
01.2015 - 04.2018
Cashier/Buyer
Plato's Closet
03.2013 - 01.2015
Cashier
Publix
09.2009 - 05.2010
Guest Services/Photo Lab Technician
Target
09.2009 - 05.2010
Cosmetic Counter Associate/Cashier
Walgreens
07.2004 - 02.2007
Florida Community College Jacksonville
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