Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Melanie Guloy

ADP
Carol Stream
15
years of professional experience

Dedicated professional with proven skills in customer service, problem-solving, and quality control. Committed to enhancing client satisfaction through effective communication and attention to detail.

Work History

Tech Solutions Reporting Specialist I

2 Years 7 Months
ADP | 03.2023 - 10.2025
  • Responsible for fulfilling basic custom report requests for internal and external clients, ensuring accuracy, timeliness and attention to client specifications.
  • Proactively manages follow-ups and callbacks within 24 hours to resolve outstanding issues and strengthen client relationships.
  • Consistently meets or exceeds established performance standards in quality, productivity, adherence and other key metrics.
  • Demonstrates a commitment to continuous improvement, contributing to both client satisfaction and team operational excellence.

Customer Service Representative Supervisor

12 Years 6 Months
Teleperformance | 09.2010 - 03.2023
  • Supervised customer service team, ensuring adherence to quality standards and operational procedures.
  • Coached and mentored at least 15 service representatives to deliver polite, professional customer interactions.
  • Monitored performance metrics to identify areas of improvement.
  • Recognized as a top performer during the quarterly awarding due to consistently exceeding performance targets related to customer satisfaction scores.
  • Maintained positive work environment, encouraging open communication among team members by holding regular meetings and sharing best practices.

Education

Bachelor of Arts And Science - Guidance And Counseling / Psychology

St. Scholastica's College | Manila, Philippines

Skills

Attention to detail
Customer service and rapport
Works Well Under Pressure
Multitasking and organization
Operations monitoring
File and record maintenance
Quality control
Written/Verbal communication
Documentation and reporting
Work Planning and Prioritization
Workload management
Deadline oriented
Issue resolution

Accomplishments

  • Received commendations from satisfied clients/customers for a job well done.
  • Top performer awardee for the quarter
  • Employee of the year awardee
  • Supervised team of 15-20 customer service representatives.

Timeline

Tech Solutions Reporting Specialist I

ADP
03.2023 - 10.2025Read More

Customer Service Representative Supervisor

Teleperformance
09.2010 - 03.2023Read More

St. Scholastica's College

Bachelor of Arts And Science from Guidance And Counseling / Psychology
Read More

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Melanie Guloy