Melanie Gonzalez

As crew trainer, I performed all the responsibilities of a crew member and then also made sure to train our new hires. I helped create an environment where people felt accepted and ready to learn. I made sure to build connections with regulars, and to provide quality customer service as well as serve quality products. I mastered working quickly and efficiently, with no sacrifice to quality. I have leadership qualities and am a team player. I pay attention to the details.

As an Adoption and Resource Consultant, I worked front desk as receptionist and provided information to our clients. I made sure to greet clients, and to be helpful and to go above and beyond for client needs. I used PowerPoint, Spreadsheets, other computer systems and was also trained in proper phone etiquette. I did a lot of lifting and manual tasks as well as multitasking in an environment where we sometimes had to take care of multiple clients at once.

I was trained as barista and cashier for front counter. Worked worked in food prep and made sure to provide quality customer service and products.

I delivered quality customer service in a fast-paced restaurant environment. I also tended the cash register and handled customer transactions accurately.