Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Melanie Elliott
Chicago
Work Preference
Summary
Logistics Manager with extensive experience in supply chain management, procurement, and warehouse operations. Expertise in developing logistics strategies that enhance efficiency, reduce costs, and improve customer satisfaction. Demonstrated leadership in managing diverse teams and implementing process improvements that drive productivity and cost savings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager Logistics
Ryder Supply Chain Solutions
Chicago
09.2024 - Current
- Exercised operational leadership to resolve escalated service issues and identify root causes.
- Produced detailed reports and facilitated communication with cross-functional teams to improve metrics.
- Increased shipping accuracy by 44% through process optimization.
- Directed P&L reporting, identifying cost-saving opportunities, while maintaining service quality.
- Monitored product import and export processes to ensure customs regulatory compliance.
- Supervised daily operations while serving as the primary point of contact for customer inquiries and escalations.
- Contributed to budget planning and resource allocation to ensure financial accountability.
Senior Operations Supervisor
Penske Truck Leasing
Saint Louis
07.2022 - 09.2024
- Educated team on streamlined process flows to enhance communication and minimize errors.
- Managed client-facing operations, including service coordination and issue resolution.
- Increased on-time receiving rates by 30%.
- Collaborated with cross-functional teams to address operational challenges efficiently.
- Monitored inventory levels and facilitated timely restocking of supplies.
- Supervised daily operations, ensuring compliance with safety regulations.
Operations Manager
FedEx
Toledo
10.2021 - 04.2022
- Managed cross-department operations while ensuring timely communication and staff development.
- Supervised performance feedback cycles, delivering coaching based on quality assurance analyses.
- Oversaw team performance, providing training to enhance overall productivity levels.
- Implemented safety protocols to maintain a secure working environment.
- Built strong operational teams to effectively meet process and production demands.
- Assessed employee development needs, providing actionable feedback on progress towards goals.
Manager of Operations
H2 Logistics
Toledo
03.2021 - 10.2021
- Conducted in-depth KPI analysis to identify performance gaps and enhance customer response management.
- Optimized end-to-end delivery operations, achieving a 50% improvement in delivery speed, cost efficiency, and customer satisfaction metrics.
- Developed training programs on operational procedures and safety protocols for staff.
- Oversaw scheduling, training, and inventory control to maintain operational efficiency.
- Managed staffing needs through recruitment, selection, onboarding, and necessary disciplinary actions.
Dispatch Supervisor
Golden Limousine International
Milan
09.2019 - 04.2021
- Streamlined high-volume dispatch operations, prioritizing and addressing customer requests efficiently.
- Coordinated scheduling and routing to enhance fleet performance and service delivery.
- Managed communication between drivers and clients to ensure timely updates.
- Trained new dispatch staff on company protocols and operational systems.
- Collaborated with internal teams to communicate service changes and delivery updates effectively.
- Facilitated smooth interdepartmental communication to support operational efficiency.
Education
B.S. - Applied Psychology
University of Phoenix
05.2011
M.S. - Mental Health Counseling
Walden University
05.2014
Skills
- Kaizen methodology
- KPI management and analysis
- Cost budgeting and oversight
- Process documentation
- Payroll administration
- Project management
- Root cause analysis
- Zendesk and Salesforce proficiency
- Jira project tracking
- Google Suite applications
- Technical troubleshooting
- P&L reporting
- Customer relationship management
- Performance feedback and evaluation
- Talent development strategies
- Cross-functional team coordination
- Vendor management and negotiation
Certification
- Lean Six Sigma White Belt
- Introduction to Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager Logistics
Ryder Supply Chain Solutions
09.2024 - Current
Senior Operations Supervisor
Penske Truck Leasing
07.2022 - 09.2024
Operations Manager
FedEx
10.2021 - 04.2022
Manager of Operations
H2 Logistics
03.2021 - 10.2021
Dispatch Supervisor
Golden Limousine International
09.2019 - 04.2021
B.S. - Applied Psychology
University of Phoenix
M.S. - Mental Health Counseling
Walden University