Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Websites
Timeline
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Open To Work

Melanie Elliott

Chicago

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Work Type

Full Time

Location Preference

Remote

Salary Range

$95000/yr - $200000/yr

Important To Me

Work-life balanceCareer advancementCompany CultureWork from home option

Summary

Logistics Manager with extensive experience in supply chain management, procurement, and warehouse operations. Expertise in developing logistics strategies that enhance efficiency, reduce costs, and improve customer satisfaction. Demonstrated leadership in managing diverse teams and implementing process improvements that drive productivity and cost savings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager Logistics

Ryder Supply Chain Solutions
Chicago
09.2024 - Current
  • Exercised operational leadership to resolve escalated service issues and identify root causes.
  • Produced detailed reports and facilitated communication with cross-functional teams to improve metrics.
  • Increased shipping accuracy by 44% through process optimization.
  • Directed P&L reporting, identifying cost-saving opportunities, while maintaining service quality.
  • Monitored product import and export processes to ensure customs regulatory compliance.
  • Supervised daily operations while serving as the primary point of contact for customer inquiries and escalations.
  • Contributed to budget planning and resource allocation to ensure financial accountability.

Senior Operations Supervisor

Penske Truck Leasing
Saint Louis
07.2022 - 09.2024
  • Educated team on streamlined process flows to enhance communication and minimize errors.
  • Managed client-facing operations, including service coordination and issue resolution.
  • Increased on-time receiving rates by 30%.
  • Collaborated with cross-functional teams to address operational challenges efficiently.
  • Monitored inventory levels and facilitated timely restocking of supplies.
  • Supervised daily operations, ensuring compliance with safety regulations.

Operations Manager

FedEx
Toledo
10.2021 - 04.2022
  • Managed cross-department operations while ensuring timely communication and staff development.
  • Supervised performance feedback cycles, delivering coaching based on quality assurance analyses.
  • Oversaw team performance, providing training to enhance overall productivity levels.
  • Implemented safety protocols to maintain a secure working environment.
  • Built strong operational teams to effectively meet process and production demands.
  • Assessed employee development needs, providing actionable feedback on progress towards goals.

Manager of Operations

H2 Logistics
Toledo
03.2021 - 10.2021
  • Conducted in-depth KPI analysis to identify performance gaps and enhance customer response management.
  • Optimized end-to-end delivery operations, achieving a 50% improvement in delivery speed, cost efficiency, and customer satisfaction metrics.
  • Developed training programs on operational procedures and safety protocols for staff.
  • Oversaw scheduling, training, and inventory control to maintain operational efficiency.
  • Managed staffing needs through recruitment, selection, onboarding, and necessary disciplinary actions.

Dispatch Supervisor

Golden Limousine International
Milan
09.2019 - 04.2021
  • Streamlined high-volume dispatch operations, prioritizing and addressing customer requests efficiently.
  • Coordinated scheduling and routing to enhance fleet performance and service delivery.
  • Managed communication between drivers and clients to ensure timely updates.
  • Trained new dispatch staff on company protocols and operational systems.
  • Collaborated with internal teams to communicate service changes and delivery updates effectively.
  • Facilitated smooth interdepartmental communication to support operational efficiency.

Education

B.S. - Applied Psychology

University of Phoenix
05.2011

M.S. - Mental Health Counseling

Walden University
05.2014

Skills

  • Kaizen methodology
  • KPI management and analysis
  • Cost budgeting and oversight
  • Process documentation
  • Payroll administration
  • Project management
  • Root cause analysis
  • Zendesk and Salesforce proficiency
  • Jira project tracking
  • Google Suite applications
  • Technical troubleshooting
  • P&L reporting
  • Customer relationship management
  • Performance feedback and evaluation
  • Talent development strategies
  • Cross-functional team coordination
  • Vendor management and negotiation

Certification

  • Lean Six Sigma White Belt
  • Introduction to Project Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Manager Logistics

Ryder Supply Chain Solutions
09.2024 - Current

Senior Operations Supervisor

Penske Truck Leasing
07.2022 - 09.2024

Operations Manager

FedEx
10.2021 - 04.2022

Manager of Operations

H2 Logistics
03.2021 - 10.2021

Dispatch Supervisor

Golden Limousine International
09.2019 - 04.2021

B.S. - Applied Psychology

University of Phoenix

M.S. - Mental Health Counseling

Walden University
Melanie Elliott