Mekiala Dagans
Chicago Heights
Summary
Hardworking professional with proven time management skills in fast-paced environments. Successful at handling situations with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Relationship Banker
Wintrust Bank
Frankfort
03.2025 - Current
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Utilized CRM tools to track client interactions, preferences, and feedback to improve service delivery.
- Conducted regular follow-ups with clients to maintain relationships and update financial plans as needed.
- Analyzed financial data to determine the creditworthiness of potential borrowers.
Real Estate Agent
Coldwell Banker Realty
New Lenox
06.2024 - 12.2025
- Assisted clients in buying and selling residential properties in competitive markets.
- Reviewed borrowers' financial documentation, including income verification, bank statements, and credit reports.
- Collaborated with mortgage lenders, inspectors, and other professionals during transactions.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Ensured all transactions followed state laws regarding real estate practices.
Universal Banker
Old Second National Bank
Chicago Heights
02.2023 - 03.2025
- Opened new checking, savings and lines of credit for customer accounts.
- Balanced vault and teller cash drawer
- Developed and recommended personal or commercial loan packages for clients.
- Helped customers used and understand technical tools such as online banking.
Store Manager/Sales Representative
AT&T Retail Store
Bradley
08.2014 - 05.2022
- Increased store sales by cross-selling complementary items.
- Conducted regular staff meetings to communicate updates and promote teamwork.
- Implemented inventory management practices to maintain stock levels and organization.
- Trained and mentored staff on product knowledge and sales techniques.
Education
AA Business Administration -
Prairie State College
Chicago Heights, IL01-2012
Skills
- Time Management
- Relationship Building
- Customer service
- Client retention
- CRM software
- Team Leadership
- Data Entry
- Financial analysis
- Account management
- Problem solving
Certification
Real Estate Agent
Basset
Food Handler
Basset
Food Handler
Timeline
Relationship Banker
Wintrust Bank
03.2025 - Current
Real Estate Agent
Coldwell Banker Realty
06.2024 - 12.2025
Universal Banker
Old Second National Bank
02.2023 - 03.2025
Store Manager/Sales Representative
AT&T Retail Store
08.2014 - 05.2022
AA Business Administration -
Prairie State College