Verlon Melton
Champaign
Summary
Dynamic Team Leader with a proven track record in process improvement, team supervision, and customer satisfaction. Expertise in coaching and mentoring, driving operational excellence, and enhancing team performance.
Overview
11
11
years of professional experience
Work History
Team Leader
McDonald's
Springfield, IL
01.2024 - 03.2026
- Supervised daily operations, ensuring compliance with quality and safety standards.
- Trained and mentored team members to enhance performance and service efficiency.
- Implemented process improvements, resulting in streamlined workflows and reduced wait times.
- Coordinated staff schedules to optimize coverage during peak hours and enhance customer satisfaction.
- Resolved customer complaints swiftly, fostering a positive dining experience and loyalty.
- Monitored inventory levels, minimizing waste while ensuring product availability for customers.
- Collaborated with management on strategic initiatives to drive sales growth and operational excellence.
- Conducted regular performance evaluations, providing constructive feedback to promote team development.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Crew Member
McDonald's Fast Food Restaurant
Springfield, IL
02.2020 - 12.2023
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Trained new crew members on operational procedures and customer service techniques, fostering teamwork.
- Assisted in inventory management by tracking stock levels and minimizing waste during shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Daycare Helper
Mrs.C Daycare
Champaign, IL
01.2019 - 02.2020
- Assisted in daily care routines, ensuring children's safety and well-being.
- Led educational activities that promoted cognitive and social development among children.
- Implemented behavior management techniques to foster positive interactions in group settings.
- Collaborated with parents to communicate child progress and address concerns effectively.
- Maintained cleanliness and organization of classrooms, ensuring a safe environment for children.
- Enhanced child development by implementing age-appropriate activities and games.
- Aided in naptime preparation to ensure restful sleep for all children in attendance.
- Ensured child safety by closely monitoring indoor and outdoor play areas at all times.
Team Member
Firehouse Subs
Champaign, IL
03.2015 - 11.2017
- Operated kitchen equipment to prepare high-quality food efficiently.
- Monitored kitchen workflow to maintain consistent service speed during peak hours.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
Education
GED -
Du Quoin Boot Camp
Du Quoin, IL06.2011
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Coaching and mentoring
- Performance improvement
- Goal setting
- Quality improvement
- Leading team meetings
- Mentoring
- Relationship building
- Team building
- Process improvement
Timeline
Team Leader
McDonald's
01.2024 - 03.2026
Crew Member
McDonald's Fast Food Restaurant
02.2020 - 12.2023
Daycare Helper
Mrs.C Daycare
01.2019 - 02.2020
Team Member
Firehouse Subs
03.2015 - 11.2017
GED -
Du Quoin Boot Camp