Summary
Overview
Work History
Education
Skills
Timeline
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Meghan Rafferty

Westmont

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

12
12
years of professional experience

Work History

Front Desk Concierge

Oak Trace Care and Rehabilitation
Downers Grove
04.2025 - 07.2025
  • Greeted residents and visitors with a warm and welcoming demeanor.
  • Assisted residents with inquiries and provided information about services.
  • Managed appointment scheduling for residents and staff efficiently.
  • Coordinated communication between departments to ensure smooth operations.
  • Maintained front desk area, ensuring cleanliness and organization at all times.
  • Processed incoming mail and packages for timely distribution to residents.
  • Handled phone calls, directing them to appropriate staff or departments promptly.
  • Supported administrative tasks, including filing and data entry as needed.
  • Responded promptly to emergency situations in order to maintain a safe environment for guests.
  • Developed strong relationships with clients through effective communication skills.
  • Resolved customer complaints in an efficient and timely manner.
  • Managed special events such as conferences or meetings by coordinating catering arrangements or booking entertainment services.
  • Conducted regular inspections of public premises in order to identify potential maintenance issues.
  • Assisted visitors with any questions or concerns they may have had during their stay.
  • Handled incoming mail, faxes, emails, and other documents related to resident inquiries or requests.
  • Provided concierge services, such as making dinner reservations, or recommending activities for residents.
  • Maintained accurate records of all transactions within the front desk system.
  • Ensured compliance with safety regulations in accordance with company policies.
  • Processed payments using point of sale systems including cash handling and credit card processing.
  • Participated in staff meetings to discuss upcoming events, new initiatives or customer service strategies.
  • Answered telephone calls in a professional manner and directed calls to appropriate personnel.
  • Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Built and maintained productive relationships with employees.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Updated front desk's concierge book to maintain most relevant visitor information.

Daycare Teacher

KinderCare Learning Centers
Darien
10.2021 - 03.2025
  • Created engaging lesson plans to promote child development and learning.
  • Supervised daily activities to ensure a safe and nurturing environment.
  • Collaborated with parents to discuss children's progress and developmental needs.
  • Implemented behavior management techniques to foster positive interactions among children.
  • Organized educational games and activities to enhance social skills and creativity.
  • Maintained clean and organized classrooms to promote a healthy learning space.
  • Assisted in training new staff on classroom procedures and child engagement strategies.
  • Monitored children's health and well-being during meals and playtime activities.
  • Supervised children during meal times, playtime, and other activities.
  • Supervised circle time, free play, outside play, and learning and developmental activities.
  • Assisted with toilet training and diaper changing when necessary.
  • Developed lesson plans and activities to engage children in learning.
  • Organized and led activities to promote physical, mental and social development.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Read aloud and played alphabet games to encourage early literacy.
  • Provided guidance on social development issues such as sharing, following directions.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Encouraged creativity through art projects and storytelling.
  • Managed record keeping duties such as attendance records and daily reports of individual child activities.
  • Participated in staff meetings and professional development workshops.
  • Collaborated with colleagues to brainstorm ideas for classroom activities.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Adapted teaching methods based on individual student needs.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Implemented behavior management techniques to maintain a disciplined and nurturing classroom environment.
  • Engaged in continuous professional development to stay current with early childhood education practices.
  • Assisted children with daily routines, including toileting, feeding, and nap times.
  • Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
  • Prepared educational materials and resources that support curriculum objectives.
  • Administered first aid and medication in accordance with health and safety regulations.
  • Conducted observations and assessments of children's progress and reported findings to parents and guardians.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Built and strengthened positive relationships with students, parents, and teaching staff.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Monitored student progress to ensure cooperation and growth.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.

Marketing Intern

Nuhealthlifestyle
Lexington
01.2014 - 08.2016
  • Assisted in developing digital marketing campaigns for health-focused products.
  • Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
  • Conducted customer surveys to gather feedback about products and services.
  • Researched competitors' marketing strategies and tactics.
  • Compiled data on customer demographics, preferences, needs, and buying habits.
  • Prepared presentations summarizing research findings.
  • Assisted in video and photo shoots for marketing materials, ensuring brand consistency.
  • Compiled and presented reports on customer feedback to inform marketing strategies.
  • Identified potential markets and market segments with desired customers and gaps for optimum product demand.
  • Coordinated promotional events and activities to enhance community engagement.
  • Collaborated with team members on branding strategies for new product launches.
  • Analyzed customer feedback to improve marketing strategies and product offerings.
  • Created and executed social media strategies to increase customer engagement.

Wedding Planner Intern

Love Studios
Lexington
08.2013 - 08.2014
  • Coordinated vendor meetings to align on wedding details and logistics.
  • Organized decor setup to enhance aesthetic appeal at venues.
  • Assisted in creating event timelines to ensure smooth operations.
  • Executed post-event evaluations to gather feedback from clients and vendors.
  • Collaborated with caterers to ensure that all food orders were accurate and timely delivered.
  • Assisted in creating invitations, thank-you cards, programs, and menus as requested by clients.
  • Provided administrative support such as filing, organizing documents, and updating records.
  • Provided assistance in setting up decorations at the venue prior to the event date.
  • Responded promptly to customer inquiries regarding wedding packages or services offered.
  • Managed communication between clients, vendors, and other relevant parties involved in the planning process.
  • Attended vendor meetings with the wedding planner to discuss services required for each event.
  • Organized client consultations to determine their needs and preferences for the wedding day.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Attended and participated in industry events.
  • Worked with professional and trade associations to create memorable and successful events.
  • Documented events with details in customer preferences, financial considerations and successes and failures.
  • Conferred with customers to gather event requirements and explore opportunities.

Education

Bachelor of Arts - Family And Community Services

University of Kentucky
Lexington, KY
05-2016

Skills

  • Customer service
  • Appointment scheduling
  • Conflict resolution
  • Data entry
  • Record keeping
  • Communication skills
  • Event coordination
  • Team collaboration
  • Microsoft office
  • Effective planning
  • Administrative support
  • Problem-solving skills
  • Guest accommodations
  • Supply replenishment
  • File management

Timeline

Front Desk Concierge

Oak Trace Care and Rehabilitation
04.2025 - 07.2025

Daycare Teacher

KinderCare Learning Centers
10.2021 - 03.2025

Marketing Intern

Nuhealthlifestyle
01.2014 - 08.2016

Wedding Planner Intern

Love Studios
08.2013 - 08.2014

Bachelor of Arts - Family And Community Services

University of Kentucky

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Meghan Rafferty