Meghan O'Neill
Hoffman Estates
Summary
I am an organized individual with experience in administrative management and patient care. Prioritize projects and multitask effectively to achieve goals. Methodical and detail-oriented team player with expertise in team leadership. I am focused on patient care and building trust with employees and managers, to help build a positive work environment!
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Sales Coordinator
Warner Institute
07.2023 - Current
- Reached out to leads/ called clients to schedule consultations.
- Went in one on one with client consultations to sell surgeries and to explain surgery process, options, and process/payments.
- Followed- up with past consultations or leads.
- Send out and report on monthly surveys.
- Collect payment from all surgical payments in full.
- Work closely with our social media team for specials and marketing ideas.
- Responsible for scheduling surgery and coordinating with surgery center and anesthesia team.
- Pre-op/Post-op client (making sure they are completely ready for their surgery)
- Assist doctor with injectables/ preforming Coolsculpting.
- Upsold skincare and injectable treatments.
Office Manager/Certified Laser Technician
Perlis MedSpa And Wellness Center
04.2022 - 07.2023
- Maintained computer and filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and Reps.
- Managed office operations while scheduling appointments and treating patients.
- Coordinated special projects and managed schedules.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Preformed laser/ facial/ body treatments on patients.
- Volunteered at neighborhood marketing opportunities.
Medical Assistant/Certified Laser Technician
Images Med Spa
02.2017 - 03.2022
- Sanitized, restocked, and organized treatment rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents. Charting on all patients.
- Assisted physician/nurse with minor procedures, including preparing operating room and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Build trust and safety with clients and preform treatments on them.
Patient Coordinator/Medical Assistant
Medical And Aesthetic Dermatology
03.2015 - 12.2016
- Roomed and explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Provided complete patient assessments and communicated with patients to understand medical histories and document in our EMR.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Helped with registering patients in and checking them out.
- Created payment plans and was responsible for collecting payment monthly from those on plan.
Education
Howard Community College
Columbia, MD03.2016
Clinical Psychology
Saint Xavier University
Chicago, IL12.2014
Skills
- Information Protection
- Data Entry
- Scheduling and calendar management
- Sorting and Labeling
- Team Bonding
- Customer Relations
- Coaching and Training
- Workflow Planning
- Administrative Oversight
- Event Coordination
- Organizational Skills
Certification
- CoolSculpting
- IPL
- Dermaplaning
- Peels
- Microneedling
- RF microneedling
- Laser Hair Removal
- Hydrafacial
- CoolPeel
Timeline
Patient Sales Coordinator
Warner Institute
07.2023 - Current
Office Manager/Certified Laser Technician
Perlis MedSpa And Wellness Center
04.2022 - 07.2023
Medical Assistant/Certified Laser Technician
Images Med Spa
02.2017 - 03.2022
Patient Coordinator/Medical Assistant
Medical And Aesthetic Dermatology
03.2015 - 12.2016
Howard Community College
Clinical Psychology
Saint Xavier University
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