Summary
Overview
Work History
Education
Skills
Timeline
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Meghan Hough

Chicago

Summary

Customer Success & Implementation leader with a proven track record in enterprise account management, onboarding, and product adoption. Managed $40M+ books of business, driving retention, expansion, and compliance adoption. Skilled in building executive relationships, optimizing security programs, and streamlining implementation processes. Partnered with engineering and product teams to enhance automation and improve customer experience. A proactive problem solver focused on scalability, efficiency, and delivering long-term customer success.

Overview

14
14
years of professional experience

Work History

Lead, Implementation Manager

Loop Payments
10.2023 - Current
  • Enterprise Implementation Leadership – Led the largest client launch, managing cross-functional teams to deliver a $1M ARR project on schedule while optimizing automation and data workflows.
  • Customer Success & Retention – Drove $1.8M of $2.8M in new ARR by ensuring seamless onboarding, adoption, and long-term retention for enterprise clients.
  • Process & Efficiency Improvements – Created implementation playbooks that accelerated new hire onboarding, standardized workflows, and improved operational efficiency.
  • Cross-Functional Collaboration – Partnered with product and engineering teams to enhance automation, troubleshoot client issues, and reduce manual effort.
  • Strategic Relationship Management – Acted as a trusted advisor to key accounts, leading executive-level discussions and advocating for client needs to drive renewals and expansion.
  • Talent Development & Culture Building – Played a key role in hiring, mentoring, and maintaining high standards for Customer Success, Implementation, and Account Management teams.

Senior Customer Success Manager

Loop Payments
01.2022 - 10.2023
  • Data-Driven Business Reviews – Led Loop’s first client-facing QBR, collaborating with Data Science to create a framework that demonstrated cost savings and strategic improvement opportunities.
  • Customer Feedback & Advocacy – Identified and escalated product bugs and inefficiencies, ensuring Engineering teams prioritized fixes that enhanced the customer experience.
  • Product Workflow Optimization – Partnered with Engineering and Product teams to develop and refine the audit process, transforming it from manual spreadsheets to an efficient five-step workflow.

Manager, National Accounts

FLS Transportation Services
08.2019 - 01.2022
  • Enterprise Account Management – Managed a $40M+ book of business across 10 high-value accounts, driving revenue growth and customer retention.
  • Strategic Growth & Expansion – Led a team of account managers to expand key Fortune 500 accounts, achieving triple-digit growth with Home Depot through data-driven insights and relationship-building.
  • Data-Driven Customer Success – Analyzed customer trends to inform strategic decisions, facilitated QBRs, and implemented long-term strategies to optimize client growth and satisfaction.

Logistics and Inventory Manager

Division 4, Inc.
05.2011 - 08.2019
  • Customer Relationship Management – Built and maintained strong client relationships, ensuring high satisfaction and retention by proactively addressing customer needs and optimizing service delivery.
  • Process Optimization & Cost Efficiency – Developed and implemented logistical programs that improved operational efficiency, negotiated contracts with 30+ vendors, and secured cost savings of 65%.

Education

Bachelor of Science - Marketing

University of Dayton
Dayton, OH

MBA - Marketing

University of Cincinnati
01-2019

Skills

    Customer Retention Strategies

    Data Analytics & Reporting

    Process Optimization

    Cross-Functional Collaboration

    SaaS Customer Success

    Adoption Strategy

    B2B SaaS

    Customer Onboarding

    Customer Health Metrics

Timeline

Lead, Implementation Manager

Loop Payments
10.2023 - Current

Senior Customer Success Manager

Loop Payments
01.2022 - 10.2023

Manager, National Accounts

FLS Transportation Services
08.2019 - 01.2022

Logistics and Inventory Manager

Division 4, Inc.
05.2011 - 08.2019

Bachelor of Science - Marketing

University of Dayton

MBA - Marketing

University of Cincinnati

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Meghan Hough