Meghan Hand
East Peoria
Summary
Dynamic healthcare professional with extensive experience at OSF Saint Francis Medical Center, excelling in training and mentoring teams. Proven problem-solver adept at enhancing patient care through effective communication and relationship building. Skilled in technical setup and maintenance of medical equipment, ensuring high-quality simulation experiences and operational efficiency.
Overview
24
24
years of professional experience
Work History
Standardized Participant Supervisor
OSF Saint Francis Medical Center With Jump Simulation
03.2022 - Current
- Responsible for the daily operations of the Standardized Participant program.
- Assists the Manager and Director of Education Operations in financial, capital and human resources to ensure services meet established quality and productivity standards, and takes corrective action as necessary.
- Ensures the provision of high quality services in accordance with the Jump Simulation and Education Center requirements.
- Responsible for departmental personnel ensuring orientation, scheduling, performance management, and human resource activities are completed.
- Serves as a steward of department assets in relation to staff utilization and purchasing, setting a high standard of personal performance and serving as a role model for mission partners.
Simulation Operations Specialist 2
OSF Saint Francis Medical Center With Jump Simuation
01.2015 - 03.2022
- Technical Setup & Maintenance: Set up, program, operate, maintain, and troubleshoot patient simulators (manikins), A/V systems, computers, and other medical equipment.
- Scenario Support: Program simulator software to mimic physiological responses, apply moulage (simulated injuries), and manage props for realistic scenarios.
- Facilitator Support: Support faculty, staff, and students on equipment use, acting as a resource for simulation best practices.
- Debriefing Support: Supporting a safe learning environment, protecting that psychological safety of learners, staff and faculty by facilitating open conversations on the learning sessions/events.
Referral Specialist
OSF Saint Francis Medical Center
01.2013 - 01.2016
- Coordinated patient referrals to ensure streamlined access to specialty care services.
- Collaborated with healthcare providers to verify insurance eligibility and authorization processes.
- Developed and maintained relationships with community resources to enhance patient support services.
- Monitored referral data for trends, identifying opportunities for process improvements and efficiency.
Care Management Coordinator
OSF Saint Francis Medical Center
03.2011 - 01.2013
- Coordinated care plans with multidisciplinary teams to ensure comprehensive patient support.
- Implemented process improvements to enhance efficiency in care management workflows.
- Facilitated patient education sessions to promote health literacy and self-management.
- Developed and maintained relationships with community resources to optimize patient access to services.
Patient Logistics Support
OSF Saint Francis Medical Center
02.2008 - 03.2011
- Created newly admitted patient accounts
- Collaborated with other OSF facilities to connect clinicians with SFMC clinicians for report
- Connected with floor staff on reports for newly admitted patients
- Ensured a streamline transfer process from other hospitals or newly admitted patients to SFMC
Patient Lift Team Lead Technician
OSF Saint Francis Medical Center
01.2005 - 02.2008
- Assisted nursing staff with patient mobility
- Focus on bariatric population with turning and providing safe patient transfers
- Decreasing staff injuries
- Creating staff schedules
Patient Care Technician
OSF Saint Francis Medical Center
01.2002 - 01.2005
- Assisted nursing staff with patient care and daily activities to enhance patient comfort and safety.
- Monitored vital signs and reported changes to healthcare team for timely intervention.
- Maintained cleanliness and organization of patient care areas, ensuring compliance with infection control protocols.
- Documented patient information accurately in electronic health records for effective communication among staff.
Education
Associate of Applied Science - Applied Science
Illinois Central College
East Peoria, IL03-2018
Skills
- Training and mentoring
- Goal oriented
- Problem-solving
- Teamwork and collaboration
- Staff education
- Effective communication
- Adaptability and flexibility
- Active listening
- Relationship building
- Conflict resolution
Timeline
Standardized Participant Supervisor
OSF Saint Francis Medical Center With Jump Simulation
03.2022 - Current
Simulation Operations Specialist 2
OSF Saint Francis Medical Center With Jump Simuation
01.2015 - 03.2022
Referral Specialist
OSF Saint Francis Medical Center
01.2013 - 01.2016
Care Management Coordinator
OSF Saint Francis Medical Center
03.2011 - 01.2013
Patient Logistics Support
OSF Saint Francis Medical Center
02.2008 - 03.2011
Patient Lift Team Lead Technician
OSF Saint Francis Medical Center
01.2005 - 02.2008
Patient Care Technician
OSF Saint Francis Medical Center
01.2002 - 01.2005
Associate of Applied Science - Applied Science
Illinois Central College
Gift of Hope Advocate
As a Gift of Hope Advocate, I have shared my story of Gift of Hope for symposiums, workshops and organ donation awareness within OSF and Carle facilities.