Work-life balanceFlexible work hoursWork from home option
Summary
Dedicated professional with a strong background in customer service and problem-solving. Experience in managing high-volume tasks and collaborating with vendors and staff to enhance operational efficiency and support legal processes.
Overview
10
10
years of professional experience
Work History
EM/GPS Technician
Adult Probation Department
Chicago, IL
08.2021 - 01.2026
Complete data entry with both the EM/GPS vendor's software
Monitor offenders on EM/GPS
Communicate with vendors, APD staff, offenders, victims & outside agencies
Prepare court documentation
LEADS certified
Bartender
Arena Lanes
Oak Lawn, IL
04.2021 - 05.2024
Prepared and served beverages efficiently in high-volume setting.
Maintained cleanliness and organization of bar area to ensure compliance with health standards.
Managed inventory levels, assisting in ordering supplies as needed to prevent shortages.
Developed rapport with customers, enhancing overall guest experience through personalized service.
Clerk V
Adult Probation Department
Chicago, IL
10.2015 - 08.2021
Processed and maintained accurate case documentation for client records.
Assisted in managing case files, ensuring compliance with legal standards.
Developed and implemented efficient filing systems to enhance data retrieval.
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD