Megan Mcdonald
Dowell
Summary
Hardworking, detail-oriented and tenacious in developing and pursuing solutions to customer concerns. Adept at balancing company objectives with customer desires. Level-headed and positive in every customer interaction.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
2011
2011
years of post-secondary education
Work History
Customer Advocate
Blue Cross Blue Shield of Illinois
Marion
10.2023 - Current
- Set up Mental Health authorizations for Inpatient, Detox, Rtc, PHP, IOP, Tms and Ect.
- Look up preauth status for Mental Health and Substance Abuse for providers.
- Provided benefits for all Mental Health and Substance Abuse.
- Advocated for customer needs by resolving inquiries and complaints, enhancing overall satisfaction and trust in services.
- Collaborated with cross-functional teams to streamline processes, improving response times for customer service interactions.
- Conducted thorough research to provide accurate information on policies, ensuring compliance with industry standards and regulations.
Education
Murphysboro High School
Murphysboro, ILSkills
- Mental Health and Substance Abuse authorization
- PHP and IOP services
- TMS and ECT management
- Pre-authorization lookup
- Benefit verification
- Customer advocacy
Timeline
Customer Advocate
Blue Cross Blue Shield of Illinois
10.2023 - Current
Murphysboro High School