Megan Kupiszewski
Aurora
Summary
Dynamic professional with a proven track record at DuPage County Sheriff's Office, excelling in program management and quality improvement. Recognized for enhancing accreditation processes and fostering compliance through effective communication and attention to detail. Adept at problem-solving, with a commitment to continuous growth and operational excellence.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Grant and Accreditation Coordinator
DuPage County Sheriff's Office
09.2019 - Current
- Coordinated accreditation processes for compliance with state and national standards.
- Developed training materials for staff on accreditation requirements and procedures.
- Conducted internal audits to ensure adherence to best practices and regulatory guidelines.
- Collaborated with multiple departments to gather evidence for accreditation submissions.
- Managed changes to system and assessed security impact of those changes.
- Developed comprehensive reports on accreditation status, identifying areas of improvement and facilitating continuous growth.
- Fostered strong relationships with accrediting bodies, ensuring timely updates and compliance with industry best practices.
- Coordinated site visits from external reviewers during the accreditation process, preparing materials and logistical arrangements as required.
911 Telecommunicator
DuPage County Sheriff's Office
09.2001 - 09.2019
- Operated multi-line phone systems to manage emergency calls efficiently.
- Implemented process improvements that enhanced call handling efficiency and response times.
- Mentored junior telecommunicators in crisis management techniques and operational best practices.
- Analyzed incident reports to identify trends and recommend adjustments to procedures.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
- Provided critical support during major emergencies, recognized by management for outstanding performance.
- Participated in continuous training programs, staying informed on latest emergency response protocols.
- Conducted public education sessions on importance of 911 services, raising community awareness.
- Trained new personnel on protocols, software, and emergency procedures to ensure compliance.
- Developed training materials focused on communication skills and technology usage for staff development.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
Booking Officer
DuPage County Sheriff's Office
01.2000 - 09.2001
- Practiced efficient Corrections booking procedures that streamlined operations and reduced errors.
- Prepared release documents for inmates
- Managed all court documents for inmates in the jail
Optometric Assistant
Family Eyecare of Bartlett
06.1995 - 01.2000
- Assisted in patient intake by collecting medical history and verifying insurance information.
- Scheduled appointments efficiently, optimizing patient flow and reducing wait times.
- Educated patients on contact lens care and proper eyewear maintenance.
- Performed preliminary eye tests using automated equipment to support optometric evaluations.
- Managed inventory of eyewear and optical supplies, ensuring adequate stock levels for daily operations.
- Coordinated with optometrists to prepare examination rooms and maintain a clean environment.
Education
High School Diploma -
Elgin High School
ElginSkills
- Detail-oriented
- Quality improvement
- Program management
- Documentation management
- Problem-solving
- Attention to detail
- Reliability
- Active listening
- Effective communication
Certification
APCO Communications Training Officer - 2003
PSTC Communications Training Officer - 2011
Offenderwatch Certified Professional - 2013
Accreditation Manager Certification - 2023, 2024, 2025
ILEAP Accreditation Assessor Certification - 2023, 2024, 2025
VALOR Program Trainer Certification - 2022
First H.E.L.P. Responder Readiness Trainer Certification - 2022
CISM Certification from ICISF (International Critical Incident Stress Foundation) - 2023
Power in Peers Instructor - 2023
First H.E.L.P. Range of Resilience Instructor - 2024
Timeline
Grant and Accreditation Coordinator
DuPage County Sheriff's Office
09.2019 - Current
911 Telecommunicator
DuPage County Sheriff's Office
09.2001 - 09.2019
Booking Officer
DuPage County Sheriff's Office
01.2000 - 09.2001
Optometric Assistant
Family Eyecare of Bartlett
06.1995 - 01.2000
High School Diploma -
Elgin High School