Megan Greenwald
Chicago
Summary
As customer service professional, brings value with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
Work History
CSR/Front Desk/Administrative Assistant
Allmetal Inc
05.1998 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Nanny/Babysitter
In My Home
03.2014 - 01.2020
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
Customer Service Representative
Stoller Wholesale
11.2011 - 11.2013
- Responsible for taking orders(up selling where applicable) from customers and sales reps
- Answering all incoming calls from customers and helping with any issues they may have
- End of week payment processing(entering all checks from customers and double keying to ensure all numbers matched up before deposit to bank was made)
Customer Service Associate
Ala Carte Entertainment
07.2008 - 10.2011
- Taking customers orders and maintaining a good rapport
- Help with plan and organize parties, as well as help with catering orders
- Also helped with in the Hostess position when needed
Customer Service Representative
Oldcastle Glass Inc
07.2006 - 06.2008
- Responsible for entering and double keying all orders for my customer base
- Inbound and outbound calls for customers and drivers
- Handling shipping and quality of all out going samples
- Completed various projects for management throughout the plant in a timely manner
- Helped with organization of company parties and meetings
Inclusion Aide
West Suburban Special Recreation Association
10.1997 - 04.1999
- Supported successful transitions between grade levels or educational settings by collaborating closely with relevant stakeholders.
- Organized supplementary materials to ensure differentiation for various learning styles and abilities.
- Provided one-on-one support for students with special needs, enabling them to fully participate in classroom activities.
- Evaluated instructional materials for accessibility, recommending alternatives as needed.
- Developed strong rapport with students, fostering a safe and supportive learning environment.
- Navigated sensitive situations involving cultural differences or personal struggles, maintaining professionalism while addressing concerns effectively.
- Monitored student progress, offering guidance and feedback for continuous improvement.
- Promoted social-emotional development through group activities and individual mentoring sessions tailored to each student''s unique needs.
Education
High school or equivalent -
Skills
- CSR
- Customer Service
- Customer Support
- Customer Care
- Cleaning and sanitizing
- Hygiene and cleanliness
- Age-appropriate activities
- Diaper changing
- Positive reinforcement
- Outdoor play supervision
Timeline
Nanny/Babysitter
In My Home
03.2014 - 01.2020
Customer Service Representative
Stoller Wholesale
11.2011 - 11.2013
Customer Service Associate
Ala Carte Entertainment
07.2008 - 10.2011
Customer Service Representative
Oldcastle Glass Inc
07.2006 - 06.2008
CSR/Front Desk/Administrative Assistant
Allmetal Inc
05.1998 - Current
Inclusion Aide
West Suburban Special Recreation Association
10.1997 - 04.1999
High school or equivalent -
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