Megan De Guzman
Belvidere
Summary
I started working at a plant nursery in 2024, where I was hired as a cashier. There, I was able to improve my customer service, learn more about plants, learn POS systems, answer the phone, solve customer issues, work with a team, organize and clean inventory, and take care of plants. When the plant nursery shut down, I was then hired at Panera Bread as a cashier. I work production, drive-thru, cashier, dishes, bake, and quality control, but I am generally a cashier. There, I make sandwiches, salads, and drinks, take orders, check orders, follow health standards, bake, do dishes, complete cleaning tasks, and keep the store organized. In April of 2026, I was promoted to a Team Lead, where I help manage the team and aid the manager whenever I can. When the manager is not on the floor, I am in charge.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Panera Bread
Loves Park, IL
07.2025 - Current
- Certified Team Lead
- Trained team members on customer service best practices and transaction procedures.
- Resolved customer inquiries and complaints with professionalism, enhancing satisfaction rates.
- Collaborated with management to identify areas for process improvement within the team.
- Operated kitchen equipment, following proper safety protocols for usage.
- Collaborated with team members to fulfill orders efficiently during peak hours.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Cashier
Village Green Home & Garden
Loves Park, IL
11.2024 - 08.2025
- Handled cash and credit transactions with attention to detail, ensuring accurate cash handling procedures.
- Addressed customer inquiries and resolved issues promptly, maintaining high satisfaction levels.
- Collaborated with team members to execute daily cleaning schedules efficiently and effectively.
- Followed plant safety procedures, rules, and regulations.
- Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels and pump stations indicators.
Education
High School Diploma -
Belvidere North High School
Belvidere05-2026
Master of Science -
Rock Valley College
Rockford, IL05-2026
Skills
- Customer service
- Team leadership
- Problem-solving
- Positive attitude
- Flexible schedule
- New hire training
- POS systems
- Manager support
- Team collaboration
- Multitasking and organization
- Empathy and patience
Accomplishments
- Promoted to Team Lead in April 2026
Languages
French
Elementary
English
Native or Bilingual
Spanish
Elementary
Interests
- Gym Workouts
- Volleyball
- Running
- Adventure Travel
- Music
- Photography
- Fashion
- Baking
Timeline
Cashier Team Lead
Panera Bread
07.2025 - Current
Cashier
Village Green Home & Garden
11.2024 - 08.2025
High School Diploma -
Belvidere North High School
Master of Science -
Rock Valley College
Illinois State Scholar
The Illinois State Scholar award is presented to the top 10% of high school graduates in terms of academics.