Megan Christiansen
Villa Park
Summary
Accomplished District Manager equipped to manage and improve multiple locations with market-savvy, proactive approaches. Talents include recognizing skill and leadership qualities, developing future managers and optimizing back-end operations. Proven sales expert with solid background capitalizing on opportunities and driving growth.
Driven professional with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.
Overview
28
28
years of professional experience
Work History
District Manager
Torrid
Chicago
05.2012 - 01.2026
- Successfully recruited, hired, and opened 15 new stores in the Chicago area - including 3 new concept stores
- Addressed customer concerns and feedback promptly, implementing resolutions as needed.
- Strives to create store teams that are fashion focused and that are customer service and sales driven.
- Ensured compliance with company policies and procedures at all stores within district.
- Conducted regular visits to stores, providing support and guidance to store managers.
- Built and maintained successful teams, directing, motivating, and disciplining staff.
- Fostered positive work environment that encouraged teamwork and collaboration among employees.
- Mentored and developed store managers, preparing them for potential promotion opportunities.
- Managed store operations to ensure compliance with company policies.
- Led training programs for new managers and team members.
- Developed strategies to enhance customer engagement and satisfaction.
- Coordinated visual merchandising efforts to align with brand standards.
- Analyzed sales data to identify trends and inform business decisions.
- Fostered a positive team culture through effective communication and support.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
District Sales Manager
Lane Bryant
Western Suburbs
01.2008 - 01.2011
- Managed all aspects of operating a 15 store, 19-million-dollar retail district in the Western Suburbs
- Insured consistency of management teams through implementation and execution of development plans
- Promoted operational excellence; drove results to achieve sales goals, insured customer satisfaction, maximized productivity, profitability, and compliance with company procedures
- Recruited and hired 12 store sales leaders for district
- Lead and executed 'Art of Retail' and 'Guest Experience' training in district, region, and company
Visual Lead for the Chicago Region
The Gap
Chicago
01.1998 - 01.2008
- Created and forecasted business plans daily, weekly, and monthly for multiple businesses based on trends and business knowledge, Store Director (36-million-dollar store) Michigan Avenue Flagship, Chicago IL
- Actively recruited, retained, and developed a store with 200+ employees
- Trained and developed general and district managers for the top 200 stores in the company, General Manager (10-million-dollar store) Orland Park IL
- Social responsibility leader in Chicago Region
- Created and tested current payroll model for Gap brand, Store Manager (3-million-dollar store) Okemos MI
- Performed planning, mapping, and execution of merchandise placement to ensure brand consistency, Store Manager (4-million-dollar store) Ames IA
- Executed and monitored new brand merchandising initiatives as the Regional Visual Trainer for the Minneapolis Region.
Education
B.A. - Business and Marketing
Upper Iowa University
Michigan State University
Skills
- Customer Service
- Decision-Making
- Goal Setting and Performance Metrics
- Leadership skills
- Recruiting and Hiring
- Training and coaching
- Attention to Detail
- Team Leadership
- Visual merchandising
- Store operations
- Customer engagement
- Effective communication
- Problem solving
- Team development
References
References available upon request.
Timeline
District Manager
Torrid
05.2012 - 01.2026
District Sales Manager
Lane Bryant
01.2008 - 01.2011
Visual Lead for the Chicago Region
The Gap
01.1998 - 01.2008
B.A. - Business and Marketing
Upper Iowa University
Michigan State University