Megan Cervelli
Plainfield
Summary
Proven relationship builder and exceptional customer service provider, I excelled at my many temporary jobs by enhancing customer satisfaction and mastering efficient service, but I am now ready to advance in to a more serious internship and career path. Skilled in activity planning and workplace safety, I have a strong work ethic and will always be professional in appearance and attitude, contributing to positive environments and achieving significant improvements in service quality.
Overview
3
3
years of professional experience
Work History
Private Nanny
Self Employed Services
10.2022 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Built positive and nurturing environments to support child social and emotional growth.
Ski/Snowboard Attendant
Four Lakes Athletic Club
12.2021 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Able to fix and repair equipment
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
Coffee Barista
Krema Coffee House
09.2021 - 10.2023
- Mastered customer service during hectic periods of business and created relationships with our customers.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.\
Education
High School Diploma -
Plainfield Central High School
Plainfield, IL05-2024
Skills
- Relationship building
- Activity planning
- Professional appearance
- Schedule management
- Workplace safety
- Product upselling
- Friendly and outgoing
- Conflict mediation
- Strong work ethic
- Exceptional customer service
Timeline
Private Nanny
Self Employed Services
10.2022 - Current
Ski/Snowboard Attendant
Four Lakes Athletic Club
12.2021 - Current
Coffee Barista
Krema Coffee House
09.2021 - 10.2023
High School Diploma -
Plainfield Central High School
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