Summary
Overview
Work History
Education
Skills
Timeline
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Megan Carstensen

Montgomery

Summary

Results-driven professional with extensive experience in warranty management at Patrick Hyundai. Expert in claims processing and records maintenance, achieving minimal rejection rates. Strong communicator and problem-solver, enhancing customer satisfaction and reducing unwarrantable repair costs. Proven ability to train staff and foster relationships with manufacturers for efficient claim approvals.

Overview

2025
2025
years of professional experience

Work History

Warranty Administrator

Patrick Hyundai
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
  • Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Reduced company costs by identifying and preventing unwarrantable repair expenses.
  • Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
  • Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.

License & Title

Packey Webb Ford
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Bookkeeper

Hobby Lobby
10.2023 - 12.2024


  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.

Education

High School Diploma - General Studies

Glenbard North High School
Carol Stream, IL
06.1998

Skills

  • Claims processing
  • Warranty management
  • Warranty analysis
  • Records maintenance
  • Recordkeeping skills
  • Paperwork processing
  • Appointment booking
  • Appointment scheduling
  • Error reviews
  • Financial tracking

Timeline

Bookkeeper

Hobby Lobby
10.2023 - 12.2024

Warranty Administrator

Patrick Hyundai

License & Title

Packey Webb Ford

High School Diploma - General Studies

Glenbard North High School

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Megan Carstensen