Megan Blackman
Pleasant Plains
Summary
Professional retail worker prepared for leadership role in fast-paced environment. Strong focus on team collaboration and achieving results. Skilled in cash handling, customer service, and problem-solving. Reliable, adaptable, and driven to exceed expectations.
Diligent Desired Position with solid background in supervising cashier operations and ensuring efficient payment processing. Successfully managed team to maintain high levels of customer satisfaction and streamlined routine tasks. Demonstrated leadership and problem-solving skills to enhance team performance and resolve customer issues effectively.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
Work History
Cashier Supervisor
Lowes Home Improvment
11.2025 - Current
- Supervised daily cashier operations to ensure efficient customer service and accurate transactions.
- Trained and mentored new cashiers on policies, procedures, and customer engagement techniques.
- Implemented inventory management practices to optimize stock levels at checkout stations.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction scores.
- Coordinated shift schedules for cashiers, ensuring coverage during high-traffic periods.
- Monitored cash handling procedures, reducing discrepancies and maintaining financial integrity.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
IHSS Care Provider
Placer County IHSS
01.2016 - 10.2024
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided mobility assistance such as walking and regular exercising.
- Collaborated with healthcare professionals to develop personalized care plans for optimal results.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
Food Service Worker
Cheesecake Factory Inc
01.2015 - 01.2016
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Ensured compliance with health and safety regulations during food handling and delivery.
Animal Bather
PetSmart
09.2013 - 01.2016
- Monitored animal behavior during baths to identify any signs of distress or discomfort, adjusting techniques as necessary for optimal results.
- Managed time efficiently during busy periods, maximizing productivity without sacrificing quality of care for animals being bathed.
- Interacted with animal owners in-person and phone to answer questions and schedule appointments.
- Developed a strong rapport with both animals and their owners, fostering trust and satisfaction in the services provided.
- Educated pet owners on appropriate at-home bathing techniques to maintain their pets'' cleanliness between professional appointments.
- Enhanced animal comfort by providing gentle and thorough bathing services.
- Provided exceptional customer service, resulting in repeat business and positive reviews from pet owners.
- Assisted groomers with various tasks, enabling them to efficiently complete their work.
Cashier
PetSmart
09.2013 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier, Food Handler
Taylor's Corner
09.2012 - 11.2013
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Greeted customers at counter to fulfill requests and answer questions.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
Education
High School Diploma -
Del Oro High School
Loomis, CA06-2012
Skills
- Customer service
- Conflict resolution
- Shift scheduling
- Problem resolution
Timeline
Cashier Supervisor
Lowes Home Improvment
11.2025 - Current
IHSS Care Provider
Placer County IHSS
01.2016 - 10.2024
Food Service Worker
Cheesecake Factory Inc
01.2015 - 01.2016
Animal Bather
PetSmart
09.2013 - 01.2016
Cashier
PetSmart
09.2013 - 01.2016
Cashier, Food Handler
Taylor's Corner
09.2012 - 11.2013
High School Diploma -
Del Oro High School