Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Megan Beyer

Waterloo

Summary

Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.

Overview

8
8
years of professional experience

Work History

Pricing Analyst / Marketing Manager

Artigem
10.2021 - Current
  • Developed and applied price optimization strategies to identify ideal pricing based on demand elasticity and market competition
  • Delivered precise pricing estimates for policyholders regarding claimed items in home contents lists
  • Contributed to software development for various applications across the organization
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies
  • Collaborated on diverse projects across multiple teams within the company
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution
  • Created promotional campaigns that generated leads, resulting in increased sales
  • Cultivated and maintained relationships with clients and partners
  • Utilized social media to increase brand visibility
  • Oversaw production of printed materials such as brochures, flyers, and banners
  • Performed debugging tasks to identify root cause of errors or malfunctions in existing systems of company software
  • Conducted unit testing, integration testing, and system testing to ensure code functionality and application quality
  • Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
  • Streamlined pricing processes through automation, increasing efficiency and accuracy of data management.
  • Managed social media accounts for optimal audience engagement and increased online presence.

Affiliate/Customer Success Team Lead

1st Phorm
06.2019 - 10.2021
  • Audited customer purchase histories using cookie data to ensure accurate commission allocation for sales representatives
  • Provided ongoing support to sales representatives and customers addressing inquiries and offering solutions
  • Assisted sales representatives on upselling techniques and customer retention strategies
  • Cultivated strong client relationships to enhance business networks
  • Supported 4,000 participants in the affiliate program at 1st Phorm
  • Analyzed daily Excel reports, distributing insights as needed, and monitored affiliate retention metrics while maintaining communication with affiliates
  • Acted as the main point of contact for the affiliate program, resolving discrepancies and conducting daily audits of submission changes affecting commissions
  • Built and established strong relationships with customers, enabling long-term partnerships
  • Used knowledge of company products and services to recommend solutions to customers
  • Responded promptly to customer queries to increase overall satisfaction
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Defined clear targets and objectives and communicated to other team members.
  • Created customer support strategies to increase customer retention
  • Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts

Accounting Specialist / Administrative Assistant

Kimberly Timmons Interiors
08.2018 - 06.2019
  • Calculated and remitted sales tax owed to each state
  • Reviewed and processed employee expense reports
  • Issued checks for various vendors involved in projects
  • Prepared client invoices for billing purposes
  • Provided administrative support to the accounting team through various tasks
  • Matched order forms with invoices and accurately recorded required information
  • Received, recorded, and deposited cash, checks, and vouchers
  • Scheduled and confirmed appointments for clients, customers, and supervisors
  • Inputted data into QuickBooks software to reconcile accounts payable and receivable
  • Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
  • Researched discrepancies between vendor invoices and purchase orders before payments were made
  • Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month

Processor / Administrative Assistant

First Alliance Title
07.2017 - 08.2018
  • Managed multiple calendars for conference rooms utilized for closings
  • Scheduled meetings as needed
  • Received water/sewer balances needed for properties by calling the appropriate company
  • Provided excellent customer service with a focus on problem resolution
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Skilled in using various software applications and programs including Microsoft Office suite
  • Maintained accurate records and ensured timely completion of all necessary paperwork
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships

Education

Southwestern Illinois College
05-2017

University of Colorado Denver
08-2019

Skills

  • Sales analysis
  • Digital marketing
  • Staff management
  • Customer relationship management
  • Brand development
  • KPI tracking
  • Customer account management
  • Customer relationship building
  • Customer retention
  • Customer advocacy
  • CRM software
  • Negotiation and conflict resolution

References

References available upon request

Additional Information

I hold a secret security clearance, which I obtained in 2017 during an internship at the Air Mobility Command at Scott Air Force Base, IL.

Timeline

Pricing Analyst / Marketing Manager

Artigem
10.2021 - Current

Affiliate/Customer Success Team Lead

1st Phorm
06.2019 - 10.2021

Accounting Specialist / Administrative Assistant

Kimberly Timmons Interiors
08.2018 - 06.2019

Processor / Administrative Assistant

First Alliance Title
07.2017 - 08.2018

Southwestern Illinois College

University of Colorado Denver

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