Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Sales AssociateCustomer Service ManagerWork Type
Full TimeLocation Preference
On-SiteLocation: Lynwood, IL
Open to relocation: Yes
Open To Work
Megan Allen
Lynwood
Work Preference
Summary
Dynamic customer service professional with proven skills in cash register operation and complaint resolution. Committed to enhancing customer satisfaction through effective communication and product promotion.
Overview
22
22
years of professional experience
Work History
Customer Service Cashier
Berkots Super Food
Dyer
11.2025 - Current
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries, ensuring they received knowledgeable and friendly service.
- Maintained cleanliness and organization of checkout area and store displays.
- Handled customer complaints professionally and resolved issues promptly.
- Verified age identification for restricted items during sales transactions.
- Promoted store promotions and loyalty programs, increasing customer engagement and satisfaction.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Recommended, selected, located, and obtained products to meet customer needs.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Verified that all coupons were valid prior to processing them into the system.
- Addressed customer questions and concerns regarding products and services.
- Trained new cashiers on checkout procedures and customer service techniques.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Personalized service for each customer, enhancing overall satisfaction and fostering loyalty.
- Offered customers carry-out service at completion of transaction.
Customer Service Representative
Walts
Dyer
09.2024 - 11.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complaints and provided solutions in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with inquiries about products and services.
- Answered customer inquiries, delivering accurate information on products and services to enhance customer understanding.
- Guided customers in product selection and facilitated ordering, billing, returns, exchanges, and technical support, streamlining their overall experience.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Processed returns and exchanges in compliance with company policies, ensuring customer satisfaction and loyalty.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Took special orders in person and over telephone, generating additional revenue every month.
Customer Service Representative
Walts
South Holland
01.2017 - 09.2024
- Assisted customers with inquiries about products and services to enhance their experience and resolve issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Handled returns and exchanges according to company policies.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Processed orders and managed customer accounts to ensure timely delivery and customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Collaborated with team members to improve service efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Took special orders in person and over the telephone, generating additional revenue every month.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Mentored junior team members and managed employee relationships.
Sales Associate
Walgreens
Chicago
09.2015 - 08.2016
- Maintained organized and stocked merchandise displays.
- Assisted customers with product selection and inquiries.
- Processed transactions accurately at the cash register.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves to ensure product availability.
- Processed transactions using a point-of-sale system.
- Received and displayed product shipments on store retail shelves upon delivery.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
Customer Service Manager
RJA Recovery Towing and Repo
Crawfordsville
01.2009 - 10.2015
- Managed customer inquiries and resolved service issues effectively.
- Coordinated communication between towing operators and customers.
- Oversaw daily operations to ensure timely service delivery.
- Provided exceptional customer service to ensure customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Analyzed customer feedback and complaints to enhance customer service processes.
- Designed and executed strategies to elevate customer service experience.
- Acted as point of contact for customers and internal teams to resolve escalated issues.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Evaluated and authenticated returns, exchanges and voids.
- Organized client contracts, records, and reports to strengthen traceability.
- Developed policies and procedures related to customer service operations.
- Assessed customer accounts for received payments and approved credit arrangements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Addressed customer inquiries and complaints that needed management intervention.
Food and Beverage Attendant
Poe's Brother Cafeteria
Mooresville
02.2013 - 12.2014
- Served food and beverages to customers efficiently and courteously.
- Ensured cleanliness and organization of dining areas and service stations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery to patrons.
- Maintained a positive attitude towards coworkers and customers at all times.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided exceptional service that reflected restaurant standards and core values.
- Monitored food inventory levels and communicated restocking needs to management, supporting seamless operations.
- Cleaned spills immediately using appropriate methods per company policy.
- Inspected dishes for cleanliness before serving them to customers.
- Assisted other staff members in setting up banquet events according to customer requests.
- Maintained cleanliness and organization of the dining area, counters, and kitchen space.
- Operated kitchen equipment safely, including coffee machines and dishwashers.
- Effectively multitasked within fast-paced environment.
- Delivered high standards of customer service during busy shifts, contributing to positive dining experiences.
Head Cashier
Oberweis Ice Cream and Dairy Store
Lansing
02.2004 - 01.2005
- Processed customer transactions efficiently and courteously.
- Managed cash register operations and ensured accurate cash handling.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Processed payments promptly for customers to exceed productivity standards.
- Assisted customers with product inquiries and service issues.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness and organization of the checkout area.
- Helped with purchases and signed customers up for rewards program.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Thornton Fractional South
Lansing, IL05-2004
Skills
- Point-of-sale systems
- Cash register operation
- Customer transaction processing
- Complaint resolution
- Customer relationship management
- Product promotion
Timeline
Customer Service Cashier
Berkots Super Food
11.2025 - Current
Customer Service Representative
Walts
09.2024 - 11.2025
Customer Service Representative
Walts
01.2017 - 09.2024
Sales Associate
Walgreens
09.2015 - 08.2016
Food and Beverage Attendant
Poe's Brother Cafeteria
02.2013 - 12.2014
Customer Service Manager
RJA Recovery Towing and Repo
01.2009 - 10.2015
Head Cashier
Oberweis Ice Cream and Dairy Store
02.2004 - 01.2005
High School Diploma -
Thornton Fractional South