Meagan Moore
Rockford
Summary
Dedicated customer service representative with expertise in complaint resolution, service request processing, and customer relationship management. Committed to enhancing customer satisfaction through effective communication and meticulous record keeping.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Waste Connections Inc.
Rockford
12.2024 - 11.2025
- Provided exceptional customer service, resolving complaints promptly and effectively.
- Processed service requests using company software systems to enhance operational efficiency.
- Educated customers on service offerings and billing procedures for improved understanding.
- Maintained accurate records of customer interactions and transactions for reference.
- Followed up on service deliveries to confirm customer satisfaction and address concerns.
- Collaborated with team members to implement strategies that elevated customer satisfaction.
- Answered inquiries with accurate information regarding products and services.
- Remained calm under pressure, effectively diffusing tense situations while assisting customers.
House Cleaner/Commercial Cleaner
Sweeping Beauty's
Pecatonica
03.2013 - 12.2024
- Executed thorough cleaning of residential spaces utilizing eco-friendly products and techniques.
- Inspected homes to assess cleaning needs and prioritize tasks accordingly.
- Maintained high cleanliness standards through meticulous attention to detail.
- Communicated effectively with clients to clarify specific preferences for cleaning services.
- Organized and sanitized kitchens, bedrooms, living rooms, and bathrooms to eliminate germs.
- Operated vacuums to remove dust and debris from various surfaces, including upholstery.
- Coordinated home cleaning schedules based on client availability and time constraints.
- Provided additional services upon request, such as laundry and pet care assistance.
Merchandiser/ Product counselor
Scotts Miracle-Gro
Rockford
05.2018 - 06.2024
- Developed attractive product displays to enhance customer engagement.
- Managed inventory levels to ensure product availability and freshness.
- Collaborated with marketing teams on promotional events and campaigns.
- Analyzed sales data to adjust strategies for improving product visibility.
- Maintained store cleanliness and organization to support a positive shopping experience.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Built product displays and placed appropriate signage for merchandise.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Communicated and coordinated planogram execution with store management.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Performed regular price checks on select items throughout the store location.
- Printed labels and tags for for-sale merchandise.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Established processes for tracking damaged goods returns from retail outlets.
- Coordinated promotional events such as special sales or clearance items.
- Placed prices and descriptive signage to enhance displays and promote items.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Monitored weekly, monthly and quarterly achievement goals.
- Built effective partner store relationships to improve customer satisfaction.
Cashier
Family Dollar
Winnebago
04.2021 - 10.2021
- Operated cash register efficiently during peak sales periods, ensuring accurate transactions.
- Managed cash handling and maintained balanced registers daily.
- Assisted customers by addressing product inquiries and providing exceptional service.
- Processed transactions, including returns and exchanges, adhering to store policies.
- Maintained cleanliness and organization of checkout area consistently.
- Collaborated with team members to restock shelves, ensuring appealing product displays.
- Greeted customers warmly, offering assistance in locating products and answering questions.
- Performed additional duties as assigned by management, demonstrating versatility.
Cashier
Family Dollar
Rockford
02.2015 - 03.2016
- Processed customer transactions efficiently at discount retail store.
- Managed cash register operations, balancing daily cash drawers accurately.
- Provided exceptional customer service by addressing inquiries promptly.
- Stocked shelves and organized merchandise for optimal presentation.
- Assisted in inventory management and restocking as needed.
- Maintained cleanliness and organization of checkout area consistently.
- Collaborated with team members to improve store operations daily.
- Resolved customer complaints effectively to ensure satisfaction and loyalty.
Waitress
Pug Dog's Diner
Machesney Park
07.2012 - 11.2014
- Delivered exceptional customer service in fast-paced dining environment.
- Took accurate food and drink orders from customers, ensuring timely fulfillment.
- Collaborated with kitchen staff to guarantee prompt meal delivery.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new waitstaff on best practices in service.
- Processed payments efficiently through point-of-sale system, ensuring accuracy.
- Upsold daily specials to enhance customer experience and boost sales.
- Developed strong relationships with regular customers through engaging interactions.
Education
GED -
Roosevelt Alternative High School
Rockford, IL11-2009
Skills
- Customer service
- Service request processing
- Complaint resolution
- Product knowledge
- Record keeping
- Customer relationship management
Timeline
Customer Service Representative
Waste Connections Inc.
12.2024 - 11.2025
Cashier
Family Dollar
04.2021 - 10.2021
Merchandiser/ Product counselor
Scotts Miracle-Gro
05.2018 - 06.2024
Cashier
Family Dollar
02.2015 - 03.2016
House Cleaner/Commercial Cleaner
Sweeping Beauty's
03.2013 - 12.2024
Waitress
Pug Dog's Diner
07.2012 - 11.2014
GED -
Roosevelt Alternative High School