McKenzie Thomas
Chicago
Summary
To obtain a position with a company that will offer an opportunity for growth, I have over 20 years of experience in the security field, spanning from supervision to loss prevention. I have completed several trainings from different companies, along with the acquisition of a PERC card and 20-hour certification. I have worked at several different sites, such as grocery and department stores, movie sets, truck stops, shipping facilities, and professional and residential buildings. I am looking for a company where I can utilize my various skills with the potential for growth.Seasoned Lead Security Supervisor with a rich background in managing security protocols and personnel. Known for exceptional leadership skills, ability to develop effective security strategies, and resolve conflicts swiftly. Previous roles demonstrate success in enhancing safety measures, reducing security risks, and maintaining high levels of staff compliance with company regulations.
Overview
18
18
years of professional experience
Work History
Lead Security Supervisor
HSLA SECURITY
Chicago
09.2021 - Current
- Supervised security teams to ensure site safety and compliance with regulations.
- Developed and implemented security protocols to enhance overall operational effectiveness.
- Trained staff on emergency response procedures and conflict resolution techniques.
- Coordinated daily security operations to protect personnel and property efficiently.
- Collaborated with law enforcement agencies to address security concerns effectively.
- Managed incident reporting and documentation processes for all security events.
- Led regular meetings to review policies and improve team communication strategies.
- Facilitated training sessions on topics such as de-escalation tactics or use of force protocols.
- Maintained accurate records of daily patrols and incident reports using computerized tracking software.
- Conducted investigations into incidents involving theft, vandalism, or other criminal activities.
- Developed and implemented comprehensive security plans for special events or VIP visits to the facility.
- Ensured all personnel had proper identification badges before entering restricted areas.
- Reviewed existing policies and procedures for effectiveness and made recommendations for improvement.
- Supervised and trained a team of Security Officers in policy enforcement, emergency response protocols, and customer service techniques.
- Responsible for overseeing security operations, ensuring safety and compliance regulations are met.
- Assisted in the preparation of budgets related to security operations.
- Created detailed operational reports summarizing security issues and trends within the facility.
- Coordinated with local law enforcement agencies on security matters when necessary.
- Worked closely with IT department to ensure all cyber security measures were up-to-date.
- Performed regular inspections of alarm systems, locks, surveillance cameras, access control points, and other security-related equipment.
- Investigated reports of lost or stolen property and took appropriate action based on findings.
- Provided security team leadership and contributed to on-call duties.
- Supervised property entrances and exits and monitored employee safety.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Led security team and contributed to on-call shifts.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Developed and implemented preventative measures against accidents, thefts and other risks.
- Evaluated performance of security staff and provided constructive feedback.
- Facilitated communication between security team and other departments for a cohesive environment.
- Performed regular risk assessments to identify vulnerabilities and recommend improvements.
- Maintained accurate records of security incidents and responses for compliance purposes.
- Ensured all security equipment was maintained and fully operational.
- Managed scheduling and deployment of security personnel across various shifts.
- Administered first aid and emergency support as needed during incidents.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Public Safety Officer
Rush Oak Park Hospital
Oak Park
06.2019 - 09.2021
- Monitored hospital grounds to ensure safety and security for staff and patients.
- Responded to emergency situations with swift action and effective communication.
- Conducted regular patrols to identify potential hazards and enforce safety protocols.
- Provided assistance during patient transfers and medical emergencies as needed.
- Collaborated with hospital staff to maintain a secure environment for all visitors.
- Documented incidents and created reports for review by hospital management.
- Engaged with the community to foster positive relationships and enhance public safety awareness.
- Implemented safety training sessions for new employees on emergency procedures.
- Conducted regular patrols of designated areas within the campus community.
- Responded quickly to alarms, calls for assistance, emergencies, or reports of suspicious persons or activities.
- Enforced university policies pertaining to vehicle registration violations and noise disturbances.
- Inspected buildings and grounds to detect signs of intrusion or vandalism.
- Responded to crimes in progress, initiating actions such as interrogation of suspects or medical aid for victims.
- Performed first aid and CPR when necessary until medical personnel arrived on scene.
- Notified law enforcement officials when necessary regarding any illegal activity observed on campus premises.
- Collaborated with local law enforcement and emergency response teams during critical incidents.
- Documented and resolved complaints from the public regarding safety concerns and violations.
SECURITY OFFICER
SEAL TIGHT PROTECTION SERVICE
06.2013 - 04.2015
- SECURE SITE AT ALL TIMES
- MADE ROUTINE SECURITY CHECKS
- PREPARED AND SUBMITTED DAILY DUTY REPORTS
- OBSERVED INCOMING AND OUTGOING VISTORS
LOSS PREVENTION OFFICER
SHOE CARNIVAL
08.2010 - 04.2013
- PERFORMED SURVEILLANCES OF SUSPECTS
- TESTIFIED AT JUDICIAL HEARINGS
- WRITE REPORTS ON THEFT, MONITORED MAIN SECURITY VIDEO EQUIPMENT
SECURITY OFFICER
TKO SECURITY
02.2008 - 09.2010
- MADE ROUTINE SECURITY CHECKS
- LOGGED PACKAGES ENTERING THE PREMISES
- PREPARED AND SUBMITTED DAILY DUTY REPORTS
Education
HIGH SCHOOL DIPLOMA -
CORLISS HIGH SCHOOL
05.1999
Skills
- FAST LEARNER
- TELEPHONE COMMUNICATION
- TEAM PLAYER
- MICROSOFT OFFICE
- GOAL ORIENTED
- EXCELLENT CUSTOMER SERVICE SKILLS
- Security protocol development
- Emergency response training
- Compliance management
- Crisis communication
- Team leadership
- Collaboration with law enforcement
- Staff supervision
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Training facilitation
- Crisis management
- Incident response
- Threat assessment
- Fire safety
- Surveillance techniques
- CCTV monitoring
- Emergency preparedness
- Policy enforcement
- Asset protection
- Access control
- Risk analysis
- Physical security
- Security systems expertise
- Security personnel training
- Incident investigation
- Takedown maneuvers
- Safety and security procedures
- Access systems and patrol
- Loss prevention expertise
- Court testimony
- Emergency management
- Employee relations
- Security training
Key Qualifications
- 15 years experience in the security field
- Loss prevention certification
- Very hard working and reliable
- Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations
Timeline
Lead Security Supervisor
HSLA SECURITY
09.2021 - Current
Public Safety Officer
Rush Oak Park Hospital
06.2019 - 09.2021
SECURITY OFFICER
SEAL TIGHT PROTECTION SERVICE
06.2013 - 04.2015
LOSS PREVENTION OFFICER
SHOE CARNIVAL
08.2010 - 04.2013
SECURITY OFFICER
TKO SECURITY
02.2008 - 09.2010
HIGH SCHOOL DIPLOMA -
CORLISS HIGH SCHOOL
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