McKenzie Stevens
Knoxville
Summary
Offering strong communication and organizational skills, eager to learn and develop in service-oriented environment. Delivers foundational understanding of automotive systems required for role, combined with ability to quickly acquire technical knowledge. Ready to use and develop customer service and problem-solving skills in a customer service role.
Overview
2
2
years of professional experience
Work History
Service Writer
Galesburg Ford
09.2024 - Current
- Assisted customers in identifying service needs and scheduling appointments efficiently.
- Managed service writing documentation, ensuring accuracy and adherence to company standards.
- Communicated with technicians to relay customer concerns and service recommendations effectively.
- Coordinated parts ordering and inventory management to streamline service operations.
- Generated follow-up communications with customers post-service to ensure satisfaction levels were met.
Server
Knoxville Bar and Grill
08.2024 - 12.2024
- Provided exceptional customer service by promptly taking orders and addressing customer inquiries in a fast-paced environment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash and card transactions
- Built strong customer relationships and ensured satisfaction
Education
High School Diploma -
United High School
Monmouth, IL05-2024
Some College - Phycology/sociology
Carl Sandburg College
Galesburg, IL05-2024
Skills
- Customer Service & Communication
- Automotive Service Advising
- Warranty Submission & Processing
- Appointment Scheduling
- Repair Order Creation
- Sales & Upselling
- Time Management
- Multitasking
- Team Collaboration
Timeline
Service Writer
Galesburg Ford
09.2024 - Current
Server
Knoxville Bar and Grill
08.2024 - 12.2024
High School Diploma -
United High School
Some College - Phycology/sociology
Carl Sandburg College