Mckayla Davis
Berwyn
Summary
Dedicated and compassionate Medical Office Assistant with a proven track record at Advocate Aurora Health Care, adept in patient flow management and EMR/EHR systems. Excels in multitasking and organization, enhancing patient satisfaction and office efficiency. Demonstrates a positive attitude and reliable teamwork, contributing to improved patient care and streamlined operations.
Overview
23
23
years of professional experience
Work History
Medical Office Assistant
Advocate Aurora Health Care
Berwyn, IL
09.2023 - 02.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Clinical Medical Assistant Extern
Advocate Aurora Health Care
Naperville, IL
06.2023 - 08.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Certified Pawnbroker
EZPawn
Riverside, IL
09.2001 - 03.2023
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on jewelry and other items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Education
No Degree - Medical Assistant
Lincoln College of Technology
Melrose Park, IL07-2023
High School Diploma -
Riverside Brookfield High School
Riverside, IL05-2019
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical reception
- Data entry
- Medical terminology
- Positive attitude
- Insurance verification
- Office administration
- Managing patient records
- Patient charting
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Reliable team player
- Procedure assistance
- Compassionate
- Phlebotomy techniques
- Specimens collection and processing
- Laboratory specimen collection
- Appointment setting
- Patient flow management
- Sterilization techniques
- Patient relations
- Trustworthy companion
- Adaptable
Timeline
Medical Office Assistant
Advocate Aurora Health Care
09.2023 - 02.2025
Clinical Medical Assistant Extern
Advocate Aurora Health Care
06.2023 - 08.2023
Certified Pawnbroker
EZPawn
09.2001 - 03.2023
No Degree - Medical Assistant
Lincoln College of Technology
High School Diploma -
Riverside Brookfield High School