Mckayla Davis
Berwyn
Summary
Dedicated and compassionate Medical Office Assistant with a proven track record at Advocate Aurora Health Care, adept in patient flow management and EMR/EHR systems. Excels in multitasking and organization, enhancing patient satisfaction and office efficiency. Demonstrates a positive attitude and reliable teamwork, contributing to improved patient care and streamlined operations.
Overview
23
23
years of professional experience
Work History
Medical Office Assistant
Advocate Aurora Health Care
09.2023 - 02.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Clinical Medical Assistant Extern
Advocate Aurora Health Care
06.2023 - 08.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Certified Pawnbroker
EZPawn
09.2001 - 03.2023
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on jewelry and other items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Education
No Degree - Medical Assistant
Lincoln College of Technology
Melrose Park, IL07-2023
High School Diploma -
Riverside Brookfield High School
Riverside, IL05-2019
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical reception
- Data entry
- Medical terminology
- Positive attitude
- Insurance verification
- Office administration
- Managing patient records
- Patient charting
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Reliable team player
- Procedure assistance
- Compassionate
- Phlebotomy techniques
- Specimens collection and processing
- Laboratory specimen collection
- Appointment setting
- Patient flow management
- Sterilization techniques
- Patient relations
- Trustworthy companion
- Adaptable
Timeline
Medical Office Assistant
Advocate Aurora Health Care
09.2023 - 02.2025
Clinical Medical Assistant Extern
Advocate Aurora Health Care
06.2023 - 08.2023
Certified Pawnbroker
EZPawn
09.2001 - 03.2023
No Degree - Medical Assistant
Lincoln College of Technology
High School Diploma -
Riverside Brookfield High School
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