MaZion Smith
Hillside
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Best Foot Forward
03.2020 - Current
- Use skip tracing methods (learned during training) to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits, gather contact information, and update their personal information in the system.
- Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals to impact individual and company success.
- Ensure the security of customer information and regularly update reports.
- Understand state and federal laws about HIPPA and skip-tracing activities.
Cashier/Barista
Dunkin' Donuts
08.2019 - Current
- Clean work stations, brew and grind coffee, restock cups and food items, and assist bakers
- Follow Brand standards, recipes and systems. • Follow food safety standards
- Prepare food and beverages.
- Assemble and package orders and serve to guests.
- Understand restaurant menu including limited time offers and promotions and be able to answer guest questions.
Hair Braider
Zi Designs
05.2016 - Current
- Perform various hair braiding techniques including cornrows, box braids, twists, and more.
- Consult with clients to determine their desired braided styles.
- Provide recommendations on hair care and maintenance post-braiding.
- Upsell salon products and services to clients.
- Maintain a clean and organized work station.
- Sanitize tools and equipment regularly to ensure a clean environment.
- Stay updated on current trends in hair braiding techniques.
Housekeeper
Westmont Manor Health & Rehab Center
12.2018 - 01.2020
- Clean residents’ rooms.
- Making sure bathrooms are clean and tidy.
- Sweeping and mopping rooms and bathrooms
- Cleaning and making beds as assigned.
- Cleaning common areas such as, front lobby, nurses’ stations, public bathrooms, offices, etc.
- Assists in room changes as needed.
- Responsible for collecting, cleaning, and redistributing the community laundry.
- Responsible for ensuring that units are stocked with clean linens and personal items are washed/passed out to our residents. Picking up dirty linens, washing, drying, folding.
- Proper policy and procedures followed.
Shift Manager (full-time)
Checkers Drive-In Restaurants, Inc.
05.2016 - 11.2018
- Direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience
Education
High School - General Studies
Proviso West High School
Hillside, IL05.2018
Skills
- Sales
- Food Safety
- Coffee Experience
- Barista Experience
- Food Service
- Food Preparation
- POS
- Cash Handling
- Shift Management
- Merchandising
- Cleaning
Certification
Food safety
Timeline
Customer Service Representative
Best Foot Forward
03.2020 - Current
Cashier/Barista
Dunkin' Donuts
08.2019 - Current
Housekeeper
Westmont Manor Health & Rehab Center
12.2018 - 01.2020
Hair Braider
Zi Designs
05.2016 - Current
Shift Manager (full-time)
Checkers Drive-In Restaurants, Inc.
05.2016 - 11.2018
Food safety
High School - General Studies
Proviso West High School
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