Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayra Rodriguez

Bellwood,IL

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

6
6
years of professional experience

Work History

Delivery Courier

Uber Eats
04.2021 - Current
  • Followed company policies and procedures during shift.
  • Drove safely at all times to avoid accidents and harm.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Contacted customers to confirm delivery details and locations.

Delivery Driver

Amazon
09.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Retail Sales Associate

DD's Discount
08.2019 - 04.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Assistant Manager

Little Caesars Pizza
07.2017 - 06.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

GED -

Proviso West High School
Hillside, IL
01.2023

Skills

  • Cargo Handling
  • Quality Assurance
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Excellent Communication
  • Dependable and Responsible
  • Retail merchandising
  • Cash register operation
  • Cleaning and sanitizing
  • Product restocking
  • Customer assistance

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Delivery Driver

Amazon
09.2022 - Current

Delivery Courier

Uber Eats
04.2021 - Current

Retail Sales Associate

DD's Discount
08.2019 - 04.2020

Assistant Manager

Little Caesars Pizza
07.2017 - 06.2019

GED -

Proviso West High School

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Mayra Rodriguez