Mayra S. Muñoz

Secured Pre authorization for outpatient diagnostic

imaging.

Verify insurance

update pt. registration

cover and respond to emails in a timely manner

assist in training new team members

• Secured 90% of patient authorizations with low denials enhancing care and services available
• Coordinate and schedule all levels of care for 100 patients seeking diagnostic treatment
• Streamline the scheduling process by identifying XX duplicate processes to maximize productivity
• Review 50 patients' accounts to ensure that proper certification is acquired and accurate

• Provided effective customer service by completing registrations, insurance verification, and identifying need for authorizations and referrals over the phone, averaging 100% in customer satisfaction ratings
• Obtained patient information over the phone to create and complete registration for 50 patients
• Verified eligibility prior to the patient visit and identified need for insurance authorization or referral
• Registered with 50 insurance companies’ websites allowing for detailed information updates

• Managed 150+ calls per day regarding scheduling/registration ensuring accuracy and timeliness
• Scheduled 50 patient appointments with correct health center and provider information using EPIC
• Conducted detailed registration and insurance verification for 50 patients on a daily basis
• Maintained up to date demographic information and provided accurate information to customer inquiries

• Assisted in the training process for 25 new employees while maximizing productivity
• Managed all project and planning for the entire Bilingual team consisting of 25-45 staff members
• Executed and monitored standards for reps by listening to calls and reviewing customer accounts
• Updated and corrected 50 customer accounts and followed up with reps with coaching and mentoring
• Assisted with escalated phone calls and provided quick resolution to customer issues